I want my money. You don't only care about getting new client but you must learn to keep them. Assist them with problems. You should care about customer satisfaction

I contacted rain for their services. As you know, you send message on their website and they call you because there is no number for a customer to call. They called me within 10 min. That was the same speed they called me with when they were assisting me to pay for the 1st subscription. Then the sim was delivered and I struggled to connect. I wrote an email and they responded with what I should do. I still struggled and asked them to call me but they insisted with emails. finally after I sent a hot email I got an email saying they will call me within 48 hours an I must hang tight. That was last week. I wrote another email telling them I want to cancel and want my money back as I never experienced anything but frustration neither did I get a chance to even use the data I paid for. This was sent 2 days ago. I have not received any confirmation or maybe for some reason I am talking alone now because RIAIN does not care. I had to get another service provider for the internet. The sad part is you can't call them. I tried to remove my banking details from their platform but I cant. The only query you can lodge on their system is payment because that is all they care about. Customer satisfaction is non existent. If it is easy to call when they help you set up to get your money, why is it difficult for them to call you when you have problems. So they are very fast to get your money but will not lift a finger to help you when you have issues with their network. I want my R479. It my money and I feel I was ****** blind in broad daylight. If someone has their numbers please share because I want my money. This was the worst experience I have ever experienced with a network and I will never recommend it to anyone.