I want my money back in 24 hours or my 4G data card I paid for. ( I have my Drivers Licence as a form of Identification and this should suffice under the laws of South Africa)

I placed an order for my 4G sim data card from Rain (online) on the 25/08/2021. I was so impressed with how their online system and their tracking progress on delivery was point. It was too good to be true. My bank account was debited for R250 and on the online order under their special instructions I noted the following," I do not have my original ID this was ****** and I am in the process of attaining a new one, I do however have another form of identification, my drivers licence" I then clicked the "Buy" button and my account was debited in quick succession. I wait patiently for my delivery expected today the 26/08/2021 from RAM Couriers and the driver would not allow me to take delivery of the 4G data card because I did not have my ID present? This disgusted and angered me terribly because their policy on a form of identification on delivery exceeds that of any Financial Service Provider in South Africa with and authorized FSP operating Licence. I mean i am not purchasing a car or a house , its a 4G sim card. Their support team is governed by obviously *********** management who would rather ***** peoples hard earned money and sit back and have a good laugh as to how they have messed around 100's of clients. I requested that my money be refunded to me in 24 hours or for RAIN to please re-look at their delivery options for identification and try and keep clients happy whilst using their services. They are the most pathetic useless service provider I have ever dealt with.