I WANT MY MONEY BACK

Rain debited R529 x3 on my account on the 20th May. I sent them an email which they never responded. On the 22nd I called then and a consultant told me the error has been rectified and my money will be back on my account in 7 days which never happened. I called them again on the 29th and the consultant referred me to a supervisor (Khensani Simangwe) He asked me to send him my bankstatemets so can forward to there refund department. I did not get any feedback so I called them again on the 1st of June and Spoke to Garisat he also promised to follow up and get vack to me till now no feedback and no money back. I WANT MY F*****N MONEY