ZM
Zandile M
1 reviews | Active since Mar 2022
03 Jun 2026, 14:27
I WANT MY MONEY BACK!!!
Rain took money from my account without my authorisation, I had no contract or debit orders with them. I linked my card if I had to pay with a card not for them to take money anytime. Next thing we can't even get through to them
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
03 Jun 2026, 14:47Hi Zandile,
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
We will be in touch to further assist.
Regards,
Regards,
rain.
Rain's reply03 Jun 2026, 14:47
Official
Hi Zandile,
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
We will be in touch to further assist.
Regards,
Regards,
rain.
ZM
Zandile M's updateReviewer Update
03 Jun 2026, 14:53Send me a contract that I signed and agreed to.Dont be ****mers. Send me a CONTRACT
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Zandile M's update03 Jun 2026, 14:53
Reviewer Update
Send me a contract that I signed and agreed to.Dont be ****mers. Send me a CONTRACT
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Zandile M's updateReviewer Update
03 Jun 2026, 15:32You need to provide me with that acknowledgement
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Zandile M's update03 Jun 2026, 15:32
Reviewer Update
You need to provide me with that acknowledgement
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Zandile M's updateReviewer Update
03 Jun 2026, 15:35I think these companies do this to cover your backs not considering customers understanding, did anybody confirm with me if I understood your T&C's. It's money we talking about here from someone who's not working. Please give me that acknowledgement that I understood your T&C's
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Zandile M's update03 Jun 2026, 15:35
Reviewer Update
I think these companies do this to cover your backs not considering customers understanding, did anybody confirm with me if I understood your T&C's. It's money we talking about here from someone who's not working. Please give me that acknowledgement that I understood your T&C's
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Zandile M's updateReviewer Update
03 Jun 2026, 15:37You did not offer any service and we not in contract according to my knowledge so you can't rob people with terms and conditions, please return my money
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Zandile M's update03 Jun 2026, 15:37
Reviewer Update
You did not offer any service and we not in contract according to my knowledge so you can't rob people with terms and conditions, please return my money
ZM
Zandile M's updateReviewer Update
03 Jun 2026, 15:39It's your T&C's were you referring me to I want an acknowledgement which stands as a contract
Stop ****MING PEOPLE please send me something in writing
Stop ****MING PEOPLE please send me something in writing
ZM
Zandile M's update03 Jun 2026, 15:39
Reviewer Update
It's your T&C's were you referring me to I want an acknowledgement which stands as a contract
Stop ****MING PEOPLE please send me something in writing
Stop ****MING PEOPLE please send me something in writing
ZM
Zandile M's updateReviewer Update
03 Jun 2026, 15:40Or on record
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Zandile M's update03 Jun 2026, 15:40
Reviewer Update
Or on record
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Zandile M's updateReviewer Update
03 Jun 2026, 15:44I've seen your reviews are bad. Please get back to me with proper response don't refer me to terms and conditions
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Zandile M's update03 Jun 2026, 15:44
Reviewer Update
I've seen your reviews are bad. Please get back to me with proper response don't refer me to terms and conditions
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Zandile M's updateReviewer Update
03 Jun 2026, 15:48You responding just to defend yourselves , you did not even request info to check the account or that dispute on your side, for clients satisfaction. So clearly you not helping😡😡😡
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Zandile M's update03 Jun 2026, 15:48
Reviewer Update
You responding just to defend yourselves , you did not even request info to check the account or that dispute on your side, for clients satisfaction. So clearly you not helping😡😡😡
ZM
Zandile M's updateReviewer Update
03 Jun 2026, 18:20I am taking this to the Ombudsman as I did not understand the financial risk in this and it was not explained or made clear to me. You still do not provide anything "binding" you can't tell me all of this during complain, I did not order through sales assistance, I will be reporting this because a lawful and binding contract requires consensus from both parties. This is unacceptable
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Zandile M's update03 Jun 2026, 18:20
Reviewer Update
I am taking this to the Ombudsman as I did not understand the financial risk in this and it was not explained or made clear to me. You still do not provide anything "binding" you can't tell me all of this during complain, I did not order through sales assistance, I will be reporting this because a lawful and binding contract requires consensus from both parties. This is unacceptable
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Zandile M's updateReviewer Update
03 Jun 2026, 18:21Even when contract was electronically a copy must be available for the client on request.
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Zandile M's update03 Jun 2026, 18:21
Reviewer Update
Even when contract was electronically a copy must be available for the client on request.