I want my money back

I called in July to change my package as I was paying for high speed but for the highest speed, I would get 10. I was called and promised a technician would come but nothing happened come August I called to cancel my subscription and I was then sent an email that my cancelation request was received ref number:*** I received another email on the 16 August after speaking to an agent that my cancelation has been scheduled. At the end of August, I made a payment. To my surprise end of September rain debited my account and on Facebook, I am being told that I canceled in September how... When I September I did not even use your device. I have been calling, and sending complaints on Facebook I am not getting help. The router device was sent to them but no refund till today. The SIM card was supposed to be deactivated by the end of August if RAIN is a good company and provides good service to the customers but none of that happened instead you're ****MING, Check the ref number:*** it confirmed that my cancellation was scheduled and now you're telling that the sim was active, who failed to do his/her job in August?? I want my money and stop ****MING image.png 48.98 KB

Again on 15/08/2023, I did follow up with cancellation and you responded with an email stating that one of your agents would contact me ***. for the 2nd time, you're telling me that you as a company failed to deactivate the SIM and do a proper job and now you're trying to shift the blame to me for your negligence. I want my money back. Stop looting from me I want my money and if you're continuing with such behavior we won't recommend anyone to try your service because you gonna loot from them, hurt them
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Who failed to deactivate the SIM-CARD at the end of AUGUST as I personally requested the cancellation? Who's responsible for deactivating the SIM-CARD? then you can see How are you ****ming. if your service is high as advertised one of your agent should have action these two Ref number: *** and ***.image.png 32.24 KB