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Nirvana N

1 reviews | Active since Jun 2023

03 Jun 2023, 08:53

I want my money and I want it now.

I used to be very happy with Rain, but now I must waste so much airtime holding for neither support or sales to answer their phone after debiting my bank accounnt 3 times. To be told after manny calls that my refund was processed and will reflect back in my account within 7-10 working days. Yesterday was 10 days, still no refund. Try calling them, they ignore phone calls cause its mos Saturday. I want my money.

0
Replies (4)
Rain
Rain's reply03 Jun 2023, 09:29
Official
Hi Nirvana.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain 
NN
Nirvana N's update03 Jun 2023, 17:03
Reviewer Update
Rain did not hesitate to take 3 debit orders at the same time and when i called u guys u said it happend to a few customers now i must wait for an email when my refund was supposed to be in my account yesterday not once did rain have a problem with a payment what so ever i am highly dissapointed.
NN
Nirvana N's update06 Jun 2023, 11:09
Reviewer Update
I do check the emails Gary just keeps trying to make it seem that Rain is now innocent and what not. I dont care if you send me "proof of refund" and tell me a hundred times that the money was refunded. I still have not received my refund. I have changed my card number on my "my Rain" profile. I would like the refund to be redone using that card number. And I am not waiting another "7-10 working days" Rain messed up not me.
NN
Nirvana N's update06 Jun 2023, 11:37
Reviewer Update
No you are not awaiting my bank statement of May 2023. You made this mistake you fix it. I have waited patiently for the 7-10 working days and still nothing. Now I must basically be told that I am lying about not receiving my refund. This is unacceptable