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MB
Merle B

1 reviews | Active since Jul 2021

05 Nov 2022, 18:49

I want my extra months money back

I am deeply disappointed in rain, last month I phoned in to say that I have an extra SIM card that has been inactive for years but for some reason it was on my profile and rain deducted double the amount out of my account, I then phone rain and I was assured that I they will not deduct any money for the month of November as my account was credited, I really believed them, and then I just saw yet again they deducted from my account I have been calling and calling and sending emails with no response u spend more money holding the line for support but none was given, I am really disappointed with this service provider, I want to delete my account details from the APP but that I'm also restricted from doing I mean who does that.

0
Replies (15)
Rain
Rain's reply05 Nov 2022, 19:12
Official
Hi Merle 
 
We're really sorry your rain experience hasn't been as good as you expected.
  
We're going to get on this asap.
  
Thank you,
rain
MB
Merle B's update08 Nov 2022, 09:00
Reviewer Update
Days later and still no feedback from rain, not a surprise, I have changed my service provider, and I want my money nack
MB
Merle B's update08 Nov 2022, 09:01
Reviewer Update
I want my money back, I need someone at rain to assist me ASAP
MB
Merle B's update08 Nov 2022, 13:41
Reviewer Update
No I am done with rain, I want my money back now
MB
Merle B's update08 Nov 2022, 13:45
Reviewer Update
you want to reply privately everytime, just to hush me, well I'm very sorry, first I was told that there is no credit now rain is sending me private messages so that the public don't see it, now I a being told my account will be credited for the month of December. This is funny, before this I had no credit now I am told I will not be billed for December like I was told I will not be billed for November but I was billed anyway, I've had enough, keep your credit and give me my money back
MB
Merle B's update08 Nov 2022, 14:28
Reviewer Update
I want my money back. Keep your credit
MB
Merle B's update08 Nov 2022, 14:30
Reviewer Update
U deducted double do u need a bank statement, or r u stupid
MB
Merle B's update08 Nov 2022, 14:30
Reviewer Update
I will take this further
MB
Merle B's update08 Nov 2022, 14:32
Reviewer Update
But yet u deducted again this month, wht the hell, so u r saying u not going me my money back that u deducted
MB
Merle B's update08 Nov 2022, 15:05
Reviewer Update
But I was double billed in October, wh? I don't want your credit, as I am cancelling with rain at month end, I want my money back, credit won't be of any use for me
MB
Merle B's update08 Nov 2022, 15:28
Reviewer Update
I paid my account in full when I activated my account, rain does not allow u to join on credit, now u giving me a false story about me not paying, this is ridiculous, rain is absolutely using hard work people and exploiting them, something must be done with u
MB
Merle B's update08 Nov 2022, 16:08
Reviewer Update
Yes I know that because I have a bank statement that shows me that, u guys are so *****, give me my money back as I am cancelling my monthly subscription with rain,credit will not do as I am done with rain, and pls reply to the public, or I will repost your reply
MB
Merle B's update08 Nov 2022, 18:35
Reviewer Update
**** rain, and your *** service
MB
Merle B's update08 Nov 2022, 20:09
Reviewer Update
No u apologize for *****ing hard working people's money
MB
Merle B's update08 Nov 2022, 20:16
Reviewer Update
Pls note that I have cancelled my sim subscription, if u dare to debit my account next month, I'll see your asses in court.