CB
Celestine B
1 reviews | Active since Oct 2013
04 Oct 2021, 10:42
I want a refund
I cancelled my service and did not use the service last month or this month. Someone in your billing department **********ly updated my card information to a card I used once off a few months ago and this was not even my card details at the time i was using the service
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
04 Oct 2021, 12:56Good day Kindly accept my apology for the inconvenience caused. Please note that when i check your profile, the sim card is still active. When did you request a cancellation? Kind Regards Rain
Rain's reply04 Oct 2021, 12:56
Official
Good day Kindly accept my apology for the inconvenience caused. Please note that when i check your profile, the sim card is still active. When did you request a cancellation? Kind Regards Rain
CB
Celestine B's updateReviewer Update
04 Oct 2021, 13:44Good Day
One of your representatives made contact with me via phone and I indicated that I wish to cancel. Please check my usage- I am not using the service and I don't know why my sim is still active. My line is supposed to be cancelled. Who authorized your company to debit that card? That was not the card is used during my service with you?
One of your representatives made contact with me via phone and I indicated that I wish to cancel. Please check my usage- I am not using the service and I don't know why my sim is still active. My line is supposed to be cancelled. Who authorized your company to debit that card? That was not the card is used during my service with you?
CB
Celestine B's update04 Oct 2021, 13:44
Reviewer Update
Good Day
One of your representatives made contact with me via phone and I indicated that I wish to cancel. Please check my usage- I am not using the service and I don't know why my sim is still active. My line is supposed to be cancelled. Who authorized your company to debit that card? That was not the card is used during my service with you?
One of your representatives made contact with me via phone and I indicated that I wish to cancel. Please check my usage- I am not using the service and I don't know why my sim is still active. My line is supposed to be cancelled. Who authorized your company to debit that card? That was not the card is used during my service with you?
CB
Celestine B's updateReviewer Update
04 Oct 2021, 14:41Good Day
I used that card months back for a once of payment and I provided my card number where payments should be run. I want to know who updated my card details after I cancelled the service and why. You can clearly see I did not use the service so who gave your staff authority to update my payment information
I used that card months back for a once of payment and I provided my card number where payments should be run. I want to know who updated my card details after I cancelled the service and why. You can clearly see I did not use the service so who gave your staff authority to update my payment information
CB
Celestine B's update04 Oct 2021, 14:41
Reviewer Update
Good Day
I used that card months back for a once of payment and I provided my card number where payments should be run. I want to know who updated my card details after I cancelled the service and why. You can clearly see I did not use the service so who gave your staff authority to update my payment information
I used that card months back for a once of payment and I provided my card number where payments should be run. I want to know who updated my card details after I cancelled the service and why. You can clearly see I did not use the service so who gave your staff authority to update my payment information
CB
Celestine B's updateReviewer Update
08 Oct 2021, 11:17Good Day, I contacted your call centre 7 days ago and was promised that this will be resolved within 24 hours. Can this be resolved now I am not willing to wait another day
CB
Celestine B's update08 Oct 2021, 11:17
Reviewer Update
Good Day, I contacted your call centre 7 days ago and was promised that this will be resolved within 24 hours. Can this be resolved now I am not willing to wait another day