I tried for 3 days to get my rain wifi to work,I spoke to many people at rain and held on to speak to rain for more than 5 hours of my airtime

I tried for 3 days to get my rain wifi to work,I spoke to many people at rain and held on to speak to rain for more than 5 hours of my airtime.Today I called and spoke to Pooja that help me in 5 min.