I thought Rain was good , I had a good experience with them at first but later on it was bad

I thought Rain was good , I had a good experience with them at first but later on it was bad. I received my package from them on the 8th May 2024 then on the 9 th I called them explaining my problem that I ordered a pocket router not a home router instead on the phone they said everything is done from their side only to find out that they have done zilch . I phoned them several times to find their address in order to send their package without any luck , they came on the 5th June 2024 but what I don’t understand is the fact that they keep deducting money from my account till today as they took their router from me. For what is the money for as I didn’t use their package