I signed up for the router on the 31st July and when I receive my package the Sim card was ******* and consultant organized a new Sim swap for me, even though it delayed, it came eventually and I realized that still the network wasn't working and it was

I signed up for the router on the 31st July and when I receive my package the Sim card was ******* and consultant organized a new Sim swap for me, even though it delayed, it came eventually and I realized that still the network wasn't working and it was weak, yesterday on the 18 August, they've reseted the router and I was connected since. And the connectivity is good currently