I signed up a deal with rain from the 26/05/2025 and i was told that i will be on 1 month free trial , 1 st month would be pro-rata but now they have disconned my service and my account is areas, they have billed me a full amount including a pro rata whic

i have not yet received any feedback from this company as i expected. Im giving them 14 working days than i will take further steps log a complain to ombudman

I was informed that I would receive a 1-month free trial, with my first payment being pro-rated and starting on June 1st. However, I have been billed yet again another amount without clarity on the breakdown.

Furthermore, I was surprised to find that my connection was disconnected despite being within the free trial period. I would appreciate it if you could provide a detailed breakdown of the charges and explain the reason for the disconnection.

Could you please look into this matter and provide a resolution as soon as possible

Here's a revised message:

"Dear [Company Representative],

I request clarity on:

1. Confirmation of the 1-month free trial period

2. Breakdown of charges billed to date

3. Reason for disconnection during the alleged free trial period

If your company has engaged in false advertising or misleading practices, I expect immediate rectification.

I expect prompt and comprehensive responses to these concerns.

I request clarity on:

1. Confirmation of the 1-month free trial period

2. Breakdown of charges billed to date

3. Reason for disconnection during the alleged free trial period

If your company has engaged in false advertising or misleading practices, I expect immediate rectification.

I expect prompt and comprehensive responses to these concerns.

Regarding the "1-month free trial" promised by your sales representative, starting April 24, 2025, I question how a period ending April 30, 2025, constitutes a full month.

If a month is defined as:

- 30 days, the trial would end May 24

- Calendar month, April 24 - May 23 would apply

I would appreciate clarification on how your company defines a "month" in this context. Is it a 30-day period, a calendar month, or something else?
Please provide a clear explanation to resolve this discrepancy or i will be taking the matter further because you are not considering the false information i was given by your sales person

A pro rata amount that she gave me was differwnt to what you billed me and she told me that that first payment would be dibited on my accont on the 1st June 2025 mybe you need to oull up that call so that can have a constructive conversation