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hellopeter.fransones hellopeter.fransones
1 reviews | Active since Nov 2012
15 Jan 2024, 15:02
I sent them a request to call me so that I can ask a question...
After making the same request 8 times on the rain support site (computer and App) I am now trying responses to HelloPeter. I am a RainOne client who would like to find out how to change my router from the old 5G (by Huawei) to the new 101 5G Smart router. I had a call once, put on hold while the call centre lady found out about a solution and am still waiting for an answer - I'm glad the call dropped, otherwise my account would have been rather high this month.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
15 Jan 2024, 15:15Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply15 Jan 2024, 15:15
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
hh
hellopeter.fransones hellopeter.fransones's updateReviewer Update
16 Jan 2024, 12:59When I did get a call-back, I was told to cancel my current deal and re-apply to then get the new router.
How can that be an option, but not just "upgrading" my current router?
How can that be an option, but not just "upgrading" my current router?
hh
hellopeter.fransones hellopeter.fransones's update16 Jan 2024, 12:59
Reviewer Update
When I did get a call-back, I was told to cancel my current deal and re-apply to then get the new router.
How can that be an option, but not just "upgrading" my current router?
How can that be an option, but not just "upgrading" my current router?
hh
hellopeter.fransones hellopeter.fransones's updateReviewer Update
16 Jan 2024, 13:02I was able to upgrade to the RainOne service that include the phone sim cards, so why did I not get the option at that stage to change to the new router (cancel & re-start or otherwise)?
To cancel now would mean getting new phone numbers again with a new RainOne deal.
To cancel now would mean getting new phone numbers again with a new RainOne deal.
hh
hellopeter.fransones hellopeter.fransones's update16 Jan 2024, 13:02
Reviewer Update
I was able to upgrade to the RainOne service that include the phone sim cards, so why did I not get the option at that stage to change to the new router (cancel & re-start or otherwise)?
To cancel now would mean getting new phone numbers again with a new RainOne deal.
To cancel now would mean getting new phone numbers again with a new RainOne deal.