NS
Nqobile S
1 reviews | Active since Feb 2022
27 Nov 2023, 13:13
I requested an upgrade from the 4g plan to the 5g plan
I requested an upgrade from the 4g plan to the 5g plan. Within minutes of my request I was contacted by a lovely sales agent by the name of Lutendo Kulem***a. The agent was respectful and helpful. She listened to and answered all of my questions in a clear manner. She even gave me a discount! I am now waiting for the delivery of my new router and sim card which I expect in the next 3 to 5 business days. I hope it all goes well. I would like to once again emphasise the amazing customer service skills of Lutendo Kulem***a. She deserves a promotion!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
27 Nov 2023, 13:26Hi
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
Rain's reply27 Nov 2023, 13:26
Official
Hi
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
NS
Nqobile S's updateReviewer Update
16 Dec 2023, 08:37Well, that was short-lived. I've only been connected for two weeks (since 04 Dec) and I've had a problem with my network every single day. I upgraded because I needed a stable connection for remote work, however, I've had to buy my own data because the 5G will not connect. I've only been called once and the only solution I've gotten was to reboot my router. So I am going to cancel my subscription to Rain for good. Your customer service is prompt and helpful when you want to sell something but when there are issues Rain is no where to be found!
NS
Nqobile S's update16 Dec 2023, 08:37
Reviewer Update
Well, that was short-lived. I've only been connected for two weeks (since 04 Dec) and I've had a problem with my network every single day. I upgraded because I needed a stable connection for remote work, however, I've had to buy my own data because the 5G will not connect. I've only been called once and the only solution I've gotten was to reboot my router. So I am going to cancel my subscription to Rain for good. Your customer service is prompt and helpful when you want to sell something but when there are issues Rain is no where to be found!
NS
Nqobile S's updateReviewer Update
17 Dec 2023, 16:38Your customer service is truly appalling. You've failed to resolve my problem and have continue to leave me with an unstable connection. This morning, less than 24 hours after your useless proposed solution, I once again woke up to a wifi that does not connect. Even as I type this message it does not work. So in the meantime, I, a paying customer, should continue to be inconvenienced until a technician decides to come through. I am once again left with no viable solution to my problem.
NS
Nqobile S's update17 Dec 2023, 16:38
Reviewer Update
Your customer service is truly appalling. You've failed to resolve my problem and have continue to leave me with an unstable connection. This morning, less than 24 hours after your useless proposed solution, I once again woke up to a wifi that does not connect. Even as I type this message it does not work. So in the meantime, I, a paying customer, should continue to be inconvenienced until a technician decides to come through. I am once again left with no viable solution to my problem.
NS
Nqobile S's updateReviewer Update
20 Dec 2023, 12:15So I will never get help from rain?? Yesterday (Tuesday) I received a call (around 8:50) from a technician who wanted to come on the day to resolve my problem. (Mind you, I requested for this technician last week Friday). I stated that I was not at home but the following day (Wednesday) should be fine. It is Wednesday 12:14 and I am waiting for this technician to come. There has been no communication from the technician or rain since then. And guess what? My wifi is still not connecting. I've honestly tried with this company I am done!!!
NS
Nqobile S's update20 Dec 2023, 12:15
Reviewer Update
So I will never get help from rain?? Yesterday (Tuesday) I received a call (around 8:50) from a technician who wanted to come on the day to resolve my problem. (Mind you, I requested for this technician last week Friday). I stated that I was not at home but the following day (Wednesday) should be fine. It is Wednesday 12:14 and I am waiting for this technician to come. There has been no communication from the technician or rain since then. And guess what? My wifi is still not connecting. I've honestly tried with this company I am done!!!
NS
Nqobile S's updateReviewer Update
03 Jan 2024, 14:41I have canceled my contract with rain. What steps do I take to return their router?
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Nqobile S's update03 Jan 2024, 14:41
Reviewer Update
I have canceled my contract with rain. What steps do I take to return their router?
NS
Nqobile S's updateReviewer Update
03 Jan 2024, 14:51I cancelled my contract with rain on 20 December 2023. The cancellation came into effect on 31 Dec 2023. I am now trying to make arrangements for their router to be collected at my residence (refer to the review before this one). Please note that this review will act as my proof should I encounter any issues with rain regarding the collection of their router in the future
NS
Nqobile S's update03 Jan 2024, 14:51
Reviewer Update
I cancelled my contract with rain on 20 December 2023. The cancellation came into effect on 31 Dec 2023. I am now trying to make arrangements for their router to be collected at my residence (refer to the review before this one). Please note that this review will act as my proof should I encounter any issues with rain regarding the collection of their router in the future