I regret porting my number to rain

I bought rain new package I got it on Monday. Now since Monday I was connected with 5g router. The I decided to port my number for 4g sim that comes with the router. The porting was done a day a go but till today I can't receive calls or make calls with the minutes. I tried making tickets to be phoned back so many time but never received any call from them only email with a message that help it's on the way and shared a reference number. So I bought airtime and call their support regarding my Sim issue. The lady I talked to told me to activate 4g on settings. Till now nothing is working I can't make calls or receive calls. Their customer care is the most terrible service ever. They only call you immediately if you wanna buy but if you have issues no one will ever call and help you. Even the router is on 4g now, 5g only worked for 3 days. I'm so disappointed in rain service. It's my worce nightmare because now I can't receive calls I can't even use the 60m I got. It's really pointless to port your number to stupid rain network. I'm not happy at all. Please work on your customers service and help us with your stupid sim