I paid for service and didn't get internet on time

I'm a customer for the last 4 years and have been paying for the service as per the month-month agreement. It's just sad that for this month there has been an error on Rain's side where their system failed to identify my payment and allow me internet service. I have given the company all supporting documents to validate my payment and they have verified the error yet my service is not Up as yet. It's currently my 2nd day without internet service and it's still pending another 48hours for investigation to restore my service. I have no idea how I'm supposed to now find other means while I've budgeted for this service for the month. Really a bad outlook for this company and it's now leading me to look into other service providers for support