I paid for rain service before even getting the router they debited and i have been getting a debit before every use but the problem is the wifi was giving problems and i cancelled in September but i didn't get a cancellation email reference from them and

I paid for rain service before even getting the router they debited and i have been getting a debit before every use but the problem is the wifi was giving problems and i cancelled in September but i didn't get a cancellation email reference from them and they deducted in October. I called the day after and they still took time stalling and said they need there router back before my refund today i called and i wasn't taken to mind and left talking alone on the call by this lady i forgot her name. She is black and rude for not talking to me about it. She questioned me and made me feel like i am the ******** put on stand then just stopped talking. I want my refund and i will get my refund. Rain can not treat me this way as a customer. I know my rights and this tom foolery is not good customer service.