I ordered a router with rain which they recommend because I’ve been having network issues All their consultants are ****s , they told me the order is on the way to my home only to find out it’s cancelled

I ordered a router with rain which they recommend because I’ve been having network issues All their consultants are ****s , they told me the order is on the way to my home only to find out it’s cancelled .they do not update on time they keep changing their story