kB
kevin B

1 reviews | Active since Apr 2013

03 Nov 2022, 18:16

i only need my internet to work 100%

Dear rain, This is my second complaint due to bad reception, 1. I have moved from the main room to my children’s room to the kitchen to the everywhere for signal . 2. Times from 16h00 to 20h00 my signal is so bad that it keeps on dropping 3. I have restarted the device so many times. 4. I have logged calls but no one comes back to me to help 5. I feel very sad that I pay for a service that I can’t really use and I’m work from home and I depend on this router as specially from 17h00 . 6. My router was changed to a newer pro model but the same thing is happening , 7. Is it possible to have a booster or an outside router or something to help me in this matter 8. Please can someone help me please 9. *** & no feedback

0
Replies (3)
Rain
Rain's reply03 Nov 2022, 18:30
Official
Hi Kevin.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
kB
kevin B's update10 Nov 2022, 18:18
Reviewer Update
Hi my body corp has rep**** with the following. We would need to have a sketch or some form of visualization to send to Trustees for approval. They need to see what the router look like and how the wiring will be done not to be untidy.
kB
kevin B's update10 Nov 2022, 18:21
Reviewer Update
I have made a simple sketch and I have sent it to the technician who came out to me .