I need resolution for this!!!

Hi, I have been having a problem with a ongoing internet outage I have been experiencing for the past 2 days. Being without internet access for this long has been extremely inconvenient and unacceptable. What makes this situation even worse is the lack of proper assistance from your support team. I have spent a significant amount of airtime, time, and energy trying to get hold of someone for help, only to be sent from one department to another without any clear resolution or assistance. This has been a very disappointing experience and, honestly, one of the worst customer service experiences I have had with an ISP. As a paying customer, I expect reliable service and efficient support when issues arise. I urgently request that this issue be resolved as soon as possible and that proper feedback be provided regarding the cause of the outage and the delay in assistance. I look forward to your immediate response and resolution.