JN
Jacques N
1 reviews | Active since Apr 2013
07 Sept 2022, 19:29
I need Rain to call me.
Ordered the 5G buy one and get one free,, just the one was delivered, Friday 02/09 and I have been calling everyday to ask, it's been escalated to the Logistic dept, all I am told, wanted to speak to manager, was said the manager will call me, till now nothing. and I have been a client for almost 2 years, today 07/09, still no call, no indication, and I have already paid for this.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Sept 2022, 19:35Hi Jacques.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply07 Sept 2022, 19:35
Official
Hi Jacques.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
JN
Jacques N's updateReviewer Update
07 Sept 2022, 20:04Got called back by Jessie from Rain in minutes of my post - He explained the procedure.. and said he will do a a follow up call tomorrow, I discussed with him my times available.. watch this space for the conclusion
JN
Jacques N's update07 Sept 2022, 20:04
Reviewer Update
Got called back by Jessie from Rain in minutes of my post - He explained the procedure.. and said he will do a a follow up call tomorrow, I discussed with him my times available.. watch this space for the conclusion
JN
Jacques N's updateReviewer Update
09 Sept 2022, 16:17Thank you for following up Jessie, yes you did, also ask your colleague Bradley for a follow up on Friday., The referral must just still complete the process, But Jessie why did it take me posting on Hello Peter, before getting the help and correct instructions, the support team I called, just send it through to "Logistics".. When it's ordered there should be more clear instructions, so one can make an informed decision, and know what to expect, I did not know there was suppose to be a email send to me referral, and if you did not action it, I would still be in waiting.
Credit is due where credit is due, so thank you Jessie for your assistance, Rain would have lost me if it was not for you!
Credit is due where credit is due, so thank you Jessie for your assistance, Rain would have lost me if it was not for you!
JN
Jacques N's update09 Sept 2022, 16:17
Reviewer Update
Thank you for following up Jessie, yes you did, also ask your colleague Bradley for a follow up on Friday., The referral must just still complete the process, But Jessie why did it take me posting on Hello Peter, before getting the help and correct instructions, the support team I called, just send it through to "Logistics".. When it's ordered there should be more clear instructions, so one can make an informed decision, and know what to expect, I did not know there was suppose to be a email send to me referral, and if you did not action it, I would still be in waiting.
Credit is due where credit is due, so thank you Jessie for your assistance, Rain would have lost me if it was not for you!
Credit is due where credit is due, so thank you Jessie for your assistance, Rain would have lost me if it was not for you!