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KK
Keneilwe K

1 reviews | Active since Jul 2023

01 Jul 2023, 12:40

I need my router working or I want a refund

I paid on Tuesday R529 for my Rain router I’ve been calling them everyday! To ask whether when will the router start working all I’m getting is that they’ve escalated my matter to the technicians and I’m not getting any response or any feedback in that matter if they can’t get my router activated they must just refund me back cause honestly this is ****!! They don’t even bother calling me back what kind of a service is this I can’t even do my duty at work cause the router has no connection even now! I need a refund if they can’t help by the end of day today! If you need evidence I do have I can send the screenshots of the payment

0
Replies (10)
Rain
Rain's reply01 Jul 2023, 12:58
Official
Hi Keneilwe,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
KK
Keneilwe K's update01 Jul 2023, 13:04
Reviewer Update
I need help ASAP
KK
Keneilwe K's update01 Jul 2023, 13:35
Reviewer Update
Please kindly look at them I’ve just sent
KK
Keneilwe K's update01 Jul 2023, 15:34
Reviewer Update
I’ve sent all the documents that you have requested I’m waiting for the response
KK
Keneilwe K's update01 Jul 2023, 15:43
Reviewer Update
I’ve sent all the documents that you have requested I’m waiting for the response
KK
Keneilwe K's update01 Jul 2023, 15:56
Reviewer Update
When possibly will I get the feedback?
KK
Keneilwe K's update03 Jul 2023, 14:37
Reviewer Update
Good day, I’ve been sending emails to the above email that was given to me. I haven’t received any feedback since cause I’ve sent everything that was needed on the email and I requested a call from the person that I was speaking too via an email since HE/SHE said they gonna investigate where’s the feedback regarding the investigation? And this is getting ridiculous now cause why would I pay and wait for so long for my router to be activated? Like it doesn’t make any sense cause I provided with my personal details so what’s the hold up for now? As I requested I said it’s either the router will be open or I need a REFUND! Cause clearly this rain company doesn’t take me seriously. And I’m starting to get ****ed off! Cause I’m calling everything and sending emails and there’s no response!
KK
Keneilwe K's update03 Jul 2023, 14:37
Reviewer Update
Can I get the router to be activated or give me a refund cause clearly this is a joke!
KK
Keneilwe K's update03 Jul 2023, 14:43
Reviewer Update
It’s 7 days now I paid on Tuesday this is unacceptable I can’t wait any longer!!!!!
KK
Keneilwe K's update03 Jul 2023, 14:44
Reviewer Update
I received an email saying my POP has been sent so what’s the hold up for now?