i need my money im in a very bad corner

i dont understand why you must deduct double on my account but you deactivated my service on the 4th of october and yes you called for me to pay 600 and something which i told you guys to deduct month end of october but you decided to double it why i dont know and your consultants only told me about the 1 payment i would understand if i used Wi-Fi October which i did not cos it was cut off on the 4th and you guys have a nerve of using another name on my statement it shows well its rain please put my money back in my account I'm not working i need the money and i emailed early today still no reply and i called all day yesterday now I'm back home i cant log in my portal its busy upgrading no communication nothing my number ***