AS
Anel S
1 reviews | Active since Nov 2020
09 Dec 2020, 11:23
I need more advise and I am very angry what steps can I take
Hello I have been having an issue with rain they say I must pay my internet but my phone got ****** I ordered a rain sim on 27 September 2020 and on 29 September 2020 I received my simcard on 2 October 2020 my phone got ****** so I used the simcard lke only for 3 days since it ****** what can I do I wont pay because it's not my fault that my phone got ****** now they say I must pay before I want to get a new uncapped rain sim would you help me please and on my app when I should could go in they didnt give me any option to cancel when my phone got ****** what steps are there to take further
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Replies (2)
Rain's replyOfficial
09 Dec 2020, 11:46Hi
Kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply09 Dec 2020, 11:46
Official
Hi
Kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
AS
Anel S's updateReviewer Update
09 Dec 2020, 12:08Thank you I am so angry at this moment and i will not pay for it i am sorry it is not my fault that my phone got ****** with the sim now when I asked on the email to cancel they send to me i must pay 526 and like i said i only used it for 3 days before my phone got ****** i hope you understand why i am so angry i do apologize for it but you guys dont have a customer service provider if there is problems like this and even when my phone got ****** with my rain simcard in it when i took another device of me and wanted to log in the app didnt give me on my ****** phone a way to cancel it so i think back there maybe was a problem from your guys side i am not saying rain is bad i am just not very impressed with the service some of your people are emailing me
AS
Anel S's update09 Dec 2020, 12:08
Reviewer Update
Thank you I am so angry at this moment and i will not pay for it i am sorry it is not my fault that my phone got ****** with the sim now when I asked on the email to cancel they send to me i must pay 526 and like i said i only used it for 3 days before my phone got ****** i hope you understand why i am so angry i do apologize for it but you guys dont have a customer service provider if there is problems like this and even when my phone got ****** with my rain simcard in it when i took another device of me and wanted to log in the app didnt give me on my ****** phone a way to cancel it so i think back there maybe was a problem from your guys side i am not saying rain is bad i am just not very impressed with the service some of your people are emailing me