I made an arrangement for rain to debit their outstanding premium on the 27/09/23 until today they have not debit, yesterday I called in to make an arrangement with a lady consultant and they couldn’t debit my account thou I had money, she then promised t

I made an arrangement for rain to debit their outstanding premium on the 27/09/23 until today they have not debit, yesterday I called in to make an arrangement with a lady consultant and they couldn’t debit my account thou I had money, she then promised to follow with billing department and get back to, we still waiting with limited internet, I can not joint my zoom meetings due to this.😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵