MM
Mbali M
1 reviews | Active since Mar 2022
30 Mar 2022, 15:05
I just want my internet reconnected!!!
Last year I sent a request for rain to cancel my 5g contract and they never did, they continued to invoice me and I couldn't get help anywhere. I just left it like that till last week. I moved to a new place which is 5g covered by rain and so I paid my rain account hoping it would connect as it usually does when paid up. I have been without connect since last Wednesday. I've sent multiple messages to help still nothing. I need my internet reconnected immediately or you must refund me and come and fetch your equipment.
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Replies (3)MM
Mbali M's updateReviewer Update
30 Mar 2022, 15:15This is an automated response. You didn't even ask for my full details so how are you going to look into my account. My ID number is *** FYI
MM
Mbali M's update30 Mar 2022, 15:15
Reviewer Update
This is an automated response. You didn't even ask for my full details so how are you going to look into my account. My ID number is *** FYI
MM
Mbali M's updateReviewer Update
30 Mar 2022, 15:58After requesting the cancellation I was charged for a further month and that is when I decided to just stop paying. This is the same amount I settled last week. No One ever even collected your router from me so how was I to know that you eventually cancelled? Not even a phone call or an email was sent to me to say this. Is it possible for you to reconnect the stuff I already have instead of starting a whole new order? I already have a 5g sim and a 5g router from you guys.
MM
Mbali M's update30 Mar 2022, 15:58
Reviewer Update
After requesting the cancellation I was charged for a further month and that is when I decided to just stop paying. This is the same amount I settled last week. No One ever even collected your router from me so how was I to know that you eventually cancelled? Not even a phone call or an email was sent to me to say this. Is it possible for you to reconnect the stuff I already have instead of starting a whole new order? I already have a 5g sim and a 5g router from you guys.
MM
Mbali M's updateReviewer Update
30 Mar 2022, 16:1647 Bob street Regents Park Estate, Johannesburg South
MM
Mbali M's update30 Mar 2022, 16:16
Reviewer Update
47 Bob street Regents Park Estate, Johannesburg South