I haven’t received the product but It’s already a nightmare

I haven’t received the Rain product but it’s already a nightmare, I’m starting to regret ordering their product ! I placed an order online for the standard 5G router on the 4th of June to date I have not received but money was debited out of my account the very same day I ordered the product. When I called on the 10th to find out why it was taking so long for the product to be delivered I was told by Michelle she would call logistic department to find out why I haven’t received my order and she gave me a ticket number *** and that she would call me back but never did all she did was buzz me. I called Rain the following day and got through to a lady called Sanele or Fanele she put me on hold for so long my airtime ran out without explaining why she is putting me on hold. I called again and got through to a lady named Nomsa who was helpful she called the logistic department and called me back and I was advised that the was an error with my order as it was not received, how if money was already out of my account? This Rain product has cost me a lot of money because of their delay in delivering I’m going to be debited by Telkom as I wanted to cancel my subscription with them on time I got billed. Not only that I lost a huge deal with a client as I was unable to meet up with them waiting for Rain the whole week to deliver. During my call with Nomsa I asked to speak to someone senior she put me through to a gentleman called Kabelo who tried arrange the product to be delivered to me on the 11th but was told by the logistic department that they are closing at 3pm meaning I had to wait for Monday for them to deliver. As if that was not enough stress I received a text from RAM that they have received my parcel from Rain to be delivered but guess what they have the incorrect address! What a mess!