EA
Elize A

1 reviews | Active since Aug 2022

03 Jul 2025, 12:47

I have upgraded on the 18th of Feb 2025 to a new package

I have upgraded on the 18th of Feb 2025 to a new package. Handed in the old device. But since then I have been paying for both devices. Have sent numerous emails en phoned the call centre with no joy. What should I do? Thingking of complaining to the Ombud...

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Replies (1)
Rain
Rain's reply03 Jul 2025, 13:10
Official
Hi Elize

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.