I have paid Rain but no network access!!

I paid my Rain subscription on the 20th of April but still not connected to the internet. The error is that I'm offline due to outstanding balance but when I sign into Rain, my account status shows it's up to date. I've called their call center on the 21st, 22nd and today, I now have 4 reference numbers for the same issue but still not getting any assistance. Apparently, my policy is not showing which must be sorted out by the Billing department, although my account shows that it's up to date and online. This is absolutely unacceptable Rain. I've now had to spend more money buying additional data in order to connect to the internet when I've paid my subscription in full. Please sort this issue ASAP!!

From a very frustrated and disappointed client.