Hellopeter
Share Your Experience
LW
Lucinda W

1 reviews | Active since Jul 2022

07 Apr 2025, 20:56

I have now cancelled my line due to lack of communication and assistance with my internet

I have now cancelled my line due to lack of communication and assistance with my internet. And even so I'm still expected to pay for the bad connection and issues I'm experiencing.

0
Replies (6)
Rain
Rain's reply08 Apr 2025, 07:52
Official
Hey Lucinda W,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
LW
Lucinda W's update08 Apr 2025, 17:45
Reviewer Update
So I did reset the router and there is no change. Even my mobile device keeps disconnecting and I am sitting right in the router.
LW
Lucinda W's update08 Apr 2025, 19:53
Reviewer Update
No it's fine, I'll deal with what I have. I have moved it to every open window possible and didn't change.... I have tried to get someone to be on the line with me while I do it so they cab see if it improves on your side but to no avail. I have logged 4 or 5 unanswered tickets as well.
LW
Lucinda W's update15 Apr 2025, 08:23
Reviewer Update
I have cancelled my line, and it did show on the app that cancellation was pending.... However the debit didn't go off and now the app says my line is up. I don't want your services anymore.
LW
Lucinda W's update15 Apr 2025, 09:02
Reviewer Update
And the debit amount?
LW
Lucinda W's update15 Apr 2025, 10:09
Reviewer Update
Are you 100% sure ?