I HAVE NOT BEEN GETTING TOPUPS ON THE 2 MOBILE SIMCARDS FOR 2 MONTHS - ALSO YOUR AGENTS ARE RUDE!!

I have had the RainOne package from 2023. And every month I would get data, minites and smses on the 2 mobile simcards. However, I did not get any data, airtime, or smses for February and even at the end of February I did not get anything for March. I called call center today and an agent who could not help blamed my phone and said it's because i'm still using a Samsung S21 that i'm getting those simcard benefits. He further told me I'm hard heading and then dropped the call. All because I told him there is no data on the mobile sims as reflected on YOUR APP, so it cannot be my phone that's the issue. What does my phone have to do with Rain allocating what I'm paying for? When I check on the app I have no topups for 2 consequetive months. YOUR AGENT has the nerve to insult me. Resolve this or i'm cancelling this thing.