1 reviews | Active since Sept 2024
I have lost thousands of Rands in the last 20 Hours thanks to Rain once more. Someone phone me!
Once again, Rain, you are a joke. i have been trying since 12h00 yesterday to get some answers about why I do not have internet, and why know one can tell me anything. I have logged over 20 tickets, spammed your social media, and sent over 200 DMs (which I got one response to, so someone is getting it).
The only reason I still use you is that there is no fibre in my area. I have used over R1,500.00 in data yesterday to try and meet deadlines promised to my clients. Why can no one phone?
You would be quick to turn my services off if I do not pay at the end of the month, would you not? So, how can I tell my clients, "Oh, I have no internet, and I have depleted my bank account on data, so I cannot fulfill my promise to complete your work even though you have paid." Does that sound fami**** Rain?
I have lost thousands in revenue over the past 20 hours (for the umpteenth time while using you over the last 3 and a half years). How do you expect anyone to value your service? Yet, if I fill in a contact form to upgrade, someone phones me within a few minutes, but over 20 tickets cannot be bothered to even grace me with a reply, after asking and pleading.
Phone me and sort this issue out, do not tell me xyz, my two neighbours have Rain and they have not had any issues!!!!
+***1
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your network connection query, and we're looking into the matter
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your network connection query, and we're looking into the matter
Regards,
rain.
This is unacceptable, and the fact you do not have technicians anymore is an absolute joke. I want this issue resolved, and I want to be compensated for my loss of income due to Rain's incompetence. Someone better come to my premises today, or I will pursue legal action. I am now in the red of R6,000.00 due to the lost work and missed project deadlines over the last 48 hours. Phone me, and send someone to my premises; that is not a debate, fix this issue.
This is unacceptable, and the fact you do not have technicians anymore is an absolute joke. I want this issue resolved, and I want to be compensated for my loss of income due to Rain's incompetence. Someone better come to my premises today, or I will pursue legal action. I am now in the red of R6,000.00 due to the lost work and missed project deadlines over the last 48 hours. Phone me, and send someone to my premises; that is not a debate, fix this issue.
After 200+ unanswered DMs on Facebook, one call back out of who knows how many requests, this is what you put on my comments on Facebook? AFter you have unblocked me from commenting.
Hey, thank you for taking the time to call. If you need any further assistance, please let us know! Thanks, rain. 💧
Let the record state, not one of DMs were rep**** to, the above is what I received in my DMs after you rep**** on every comment I made saying this:
Hey
After 200+ unanswered DMs on Facebook, one call back out of who knows how many requests, this is what you put on my comments on Facebook? AFter you have unblocked me from commenting.
Hey, thank you for taking the time to call. If you need any further assistance, please let us know! Thanks, rain. 💧
Let the record state, not one of DMs were rep**** to, the above is what I received in my DMs after you rep**** on every comment I made saying this:
Hey