I have had rain 5G s...

I have had rain 5G since Feb 2020, I have cancelled the plan I had and ordered the new Rain101 Pro router as there is no way upgrade it I was advised by Rain to cancel the plan I have and get a new one if I want the newer better router I was informed that my cancellation was done and will be active until the 30th I have ordered a new the router and will wait 3-5 days for it's arrival After ending the call with them I have come to find my internet being switched off already Today is the 24th and now I have to sit without internet until my new router arrives When trying to speak to a support manager the call gets put down So disappointing after being a loyal customer for almost 5 years!