I have downgraded from level 4 to level 0 on the 16 September 2023

I have downgraded from level 4 to level 0 on the 16 September 2023. I was paying R859 on level 4 and I changed to level 0 paying R559. Rain billed me R859 from September until November. In October I informed them of the downgrades and I paid R559 via a link sent to my cellphone number. On the 16 November Aya from Rain debited R559 from my bank account and later debited R300 without my authorization. Rain knew if they debited R859 Capitec Bank was not going to allow to debit that amount instead they made two payments. I have informed Aya of my downgrade to level 0 and she promised to debit R559. I tried several times to contact Rain to reverse the money or I will open a ******** case against the company. What they did is *********