I have been without internet for the 7 days, I have been calling and they keep on saying my issue is being escallated and I never receive any call back, I'm very furious with this as I will also be expected to make a full payment month end

I have been without internet for the 7 days, I have been calling and they keep on saying my issue is being escallated and I never receive any call back, I'm very furious with this as I will also be expected to make a full payment month end. Worse decision I made was taking rain