I have been phoning them regarding my network problem and all they is we apologize for it but when it come to payment they don't ask question they just take it but me as customer must suffer right through the month fir signal and hearing we apologize for

I have been phoning them regarding my network problem and all they is we apologize for it but when it come to payment they don't ask question they just take it but me as customer must suffer right through the month fir signal and hearing we apologize for the inconvenience. I m really fed up with rain . I can't we even do my work properly.