AM
Andrea M
1 reviews | Active since Jun 2023
13 Jul 2023, 13:27
I have been experiencing terrible internet from the moment I got this router
I have been experiencing terrible internet from the moment I got this router. I updated because I was told that it would and even after that I still have issues. Currently my router is switchin on and off and the SIM cards don't even work. Every time I call the call centre some Indian from God knows where answers the call and can barely understand English to be able to assist me. This is totally unacceptable and even though I log support tickets online I never get any feedback.
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Replies (3)0
Replies (3)
Rain's replyOfficial
13 Jul 2023, 13:55Hi Andrea
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
Rain's reply13 Jul 2023, 13:55
Official
Hi Andrea
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
AM
Andrea M's updateReviewer Update
13 Jul 2023, 13:57That's what you guys always say. Nothing gets fixed and if it's no done by today then I want a full refund for the two months of terrible service. I've been paying for nothing at this point.
AM
Andrea M's update13 Jul 2023, 13:57
Reviewer Update
That's what you guys always say. Nothing gets fixed and if it's no done by today then I want a full refund for the two months of terrible service. I've been paying for nothing at this point.
AM
Andrea M's updateReviewer Update
13 Jul 2023, 17:42Well nothing that you've suggested works. Absolute disappointment, I want my money back for these two months of stress. This is not acceptable. Even worse now that I've registered the SIM card because I need data to call and data doesn't work on the SIM card. This not what you advertise. All you want is people's money and cannot provide a service.
AM
Andrea M's update13 Jul 2023, 17:42
Reviewer Update
Well nothing that you've suggested works. Absolute disappointment, I want my money back for these two months of stress. This is not acceptable. Even worse now that I've registered the SIM card because I need data to call and data doesn't work on the SIM card. This not what you advertise. All you want is people's money and cannot provide a service.