I have been contacting rain the whole day , I first had a issue with my router and the rep told me that I need to pay in order to be reinstated until I insisted that I speak to the supervisor that’s when they took matters serious and I have missed two hou

I have been contacting rain the whole day , I first had a issue with my router and the rep told me that I need to pay in order to be reinstated until I insisted that I speak to the supervisor that’s when they took matters serious and I have missed two hours of work after an hour it was working . After one hour the SIM cards were not working and I couldn’t make phone calls or use the internet. I reported they have been saying they escalated the issue until their office closed and they say that they will assist me tomorrow. On another note I have cancelled my subscription with them meaning on the 15 they must collect but to my surprise when I’m checking online it’s says there’s no cancellation Ow what a hectic day for me