NS
Nkosiyabo S
1 reviews | Active since Jan 2020
16 Aug 2024, 12:25
I have an issue with Rain processing my refunds after they had promised to do so once they have successfully collected their device
Rain promised to process my refunds once they have successfully collected their 5G ****le. Its now 2 weeks after they collected the device. However l have not received any communication or whatsoever about my refund. I have followed up through calls and email with no luck.
Helpful (0)
Replies (12)0
Replies (12)NS
Nkosiyabo S's updateReviewer Update
16 Aug 2024, 14:13What l can tell you is that l have managed to call Rain again and l was able to go through to their support desk. They said they cannot assist me as l had invoices outstanding. With reference to Reference Number: ***7 l cancelled everything on the 25th of March 2024.
Anyone who has a contract with Rain or so what ever type of arrangement , please be careful because the day you will cancel, they will say all is in order and then later your account will be debited with 5 to 6 invoices whereby they will tell you that you have not cancelled and you are still owing them. My advise is please stay away from Rain . I learnt my lesson. However, l am not going to give up on getting my refund . I am now going to contact the bank directly to process a refund on all these invoices as l do not owe them anything. After the phone call they said they cannot help me any further. But l will request for a refund as l have proof of all the communication. They can even go to their voice recording on my call with them on the 25th of March and they will hear what l said. I even told them on that day that please please don't come back and say l did not cancel this month on month deal.
Anyone who has a contract with Rain or so what ever type of arrangement , please be careful because the day you will cancel, they will say all is in order and then later your account will be debited with 5 to 6 invoices whereby they will tell you that you have not cancelled and you are still owing them. My advise is please stay away from Rain . I learnt my lesson. However, l am not going to give up on getting my refund . I am now going to contact the bank directly to process a refund on all these invoices as l do not owe them anything. After the phone call they said they cannot help me any further. But l will request for a refund as l have proof of all the communication. They can even go to their voice recording on my call with them on the 25th of March and they will hear what l said. I even told them on that day that please please don't come back and say l did not cancel this month on month deal.
NS
Nkosiyabo S's update16 Aug 2024, 14:13
Reviewer Update
What l can tell you is that l have managed to call Rain again and l was able to go through to their support desk. They said they cannot assist me as l had invoices outstanding. With reference to Reference Number: ***7 l cancelled everything on the 25th of March 2024.
Anyone who has a contract with Rain or so what ever type of arrangement , please be careful because the day you will cancel, they will say all is in order and then later your account will be debited with 5 to 6 invoices whereby they will tell you that you have not cancelled and you are still owing them. My advise is please stay away from Rain . I learnt my lesson. However, l am not going to give up on getting my refund . I am now going to contact the bank directly to process a refund on all these invoices as l do not owe them anything. After the phone call they said they cannot help me any further. But l will request for a refund as l have proof of all the communication. They can even go to their voice recording on my call with them on the 25th of March and they will hear what l said. I even told them on that day that please please don't come back and say l did not cancel this month on month deal.
Anyone who has a contract with Rain or so what ever type of arrangement , please be careful because the day you will cancel, they will say all is in order and then later your account will be debited with 5 to 6 invoices whereby they will tell you that you have not cancelled and you are still owing them. My advise is please stay away from Rain . I learnt my lesson. However, l am not going to give up on getting my refund . I am now going to contact the bank directly to process a refund on all these invoices as l do not owe them anything. After the phone call they said they cannot help me any further. But l will request for a refund as l have proof of all the communication. They can even go to their voice recording on my call with them on the 25th of March and they will hear what l said. I even told them on that day that please please don't come back and say l did not cancel this month on month deal.
Rain's replyOfficial
16 Aug 2024, 14:15Hi Nkosiyabo S,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply16 Aug 2024, 14:15
Official
Hi Nkosiyabo S,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
NS
Nkosiyabo S's updateReviewer Update
16 Aug 2024, 14:21But l recently called you and you said you cannot help me any further as you are in a view that l owed you while it was clear and you can go to the recording of the call that l had with you on the 25th of March that l cancelled the deal at that point in time.
NS
Nkosiyabo S's update16 Aug 2024, 14:21
Reviewer Update
But l recently called you and you said you cannot help me any further as you are in a view that l owed you while it was clear and you can go to the recording of the call that l had with you on the 25th of March that l cancelled the deal at that point in time.
NS
2. On the 25th of August 2024 you processed another debit order of R95.97 on my account. Why are you doing this ? Please refund me. This is not fair. Why are you treating us this way. I won't give up until you do the right thing. I can only imagine how many clients go through this and the get feedup and decide to cancel their cards . Such a sad situation.
Please do the right thing.
Nkosiyabo S's updateReviewer Update
31 Aug 2024, 15:28Good day,
1. I received the refund of R1,190.00, but this is not the total refund you were supposed process. It has been more than 10 days now. When are you refunding the rest of the money. The balance outstanding is : R1091 . The refund was meant to be a total of R2281 made up of the below transactions:
Rain BRYANSVODSBB6QZYDM 769.33
1. I received the refund of R1,190.00, but this is not the total refund you were supposed process. It has been more than 10 days now. When are you refunding the rest of the money. The balance outstanding is : R1091 . The refund was meant to be a total of R2281 made up of the below transactions:
Rain BRYANSVODSBB6QZYDM 769.33
Rain BRYANSVODS4WKL2YDM 512.89
Rain BRYANSVODS39562YDM 341.93
Rain BRYANSVODS41CZ3YDM 227.95
Rain BRYANSVODSLWLM4YDM 151.97
Rain BRYANSVODS12KL5YDM 151.97
Rain BRYANSVODS5QV85YDM 151.96
2. On the 25th of August 2024 you processed another debit order of R95.97 on my account. Why are you doing this ? Please refund me. This is not fair. Why are you treating us this way. I won't give up until you do the right thing. I can only imagine how many clients go through this and the get feedup and decide to cancel their cards . Such a sad situation.
Please do the right thing.
NS
Nkosiyabo S's update31 Aug 2024, 15:28
Reviewer Update
Good day,
1. I received the refund of R1,190.00, but this is not the total refund you were supposed process. It has been more than 10 days now. When are you refunding the rest of the money. The balance outstanding is : R1091 . The refund was meant to be a total of R2281 made up of the below transactions:
Rain BRYANSVODSBB6QZYDM 769.33
1. I received the refund of R1,190.00, but this is not the total refund you were supposed process. It has been more than 10 days now. When are you refunding the rest of the money. The balance outstanding is : R1091 . The refund was meant to be a total of R2281 made up of the below transactions:
Rain BRYANSVODSBB6QZYDM 769.33
Rain BRYANSVODS4WKL2YDM 512.89
Rain BRYANSVODS39562YDM 341.93
Rain BRYANSVODS41CZ3YDM 227.95
Rain BRYANSVODSLWLM4YDM 151.97
Rain BRYANSVODS12KL5YDM 151.97
Rain BRYANSVODS5QV85YDM 151.96
2. On the 25th of August 2024 you processed another debit order of R95.97 on my account. Why are you doing this ? Please refund me. This is not fair. Why are you treating us this way. I won't give up until you do the right thing. I can only imagine how many clients go through this and the get feedup and decide to cancel their cards . Such a sad situation.
Please do the right thing.
NS
Nkosiyabo S's updateReviewer Update
31 Aug 2024, 15:29I also called in to get this issue resolved but the consultants kept on dropping the phone on me.
No resolution
No resolution
NS
Nkosiyabo S's update31 Aug 2024, 15:29
Reviewer Update
I also called in to get this issue resolved but the consultants kept on dropping the phone on me.
No resolution
No resolution
NS
Nkosiyabo S's updateReviewer Update
01 Sept 2024, 10:58I had no usage on them, that is not true.l always paid in advance. I disagree with you. Prove to me that l have been using these services. Go to your call records of the 27th and tell me when was your 5G ****le last on ? Please don't lie. I want my money refunded in full.
Again, why have you charged me on the 25th of August 2024 . I have not been using these services since the 26th of March 2024.
Again, why have you charged me on the 25th of August 2024 . I have not been using these services since the 26th of March 2024.
NS
Nkosiyabo S's update01 Sept 2024, 10:58
Reviewer Update
I had no usage on them, that is not true.l always paid in advance. I disagree with you. Prove to me that l have been using these services. Go to your call records of the 27th and tell me when was your 5G ****le last on ? Please don't lie. I want my money refunded in full.
Again, why have you charged me on the 25th of August 2024 . I have not been using these services since the 26th of March 2024.
Again, why have you charged me on the 25th of August 2024 . I have not been using these services since the 26th of March 2024.
NS
Nkosiyabo S's updateReviewer Update
02 Sept 2024, 10:34Good day ,
What are the turn around times for your escalations so that l can follow up should l experience any delays .
Thank you.
What are the turn around times for your escalations so that l can follow up should l experience any delays .
Thank you.
NS
Nkosiyabo S's update02 Sept 2024, 10:34
Reviewer Update
Good day ,
What are the turn around times for your escalations so that l can follow up should l experience any delays .
Thank you.
What are the turn around times for your escalations so that l can follow up should l experience any delays .
Thank you.
NS
Nkosiyabo S's updateReviewer Update
02 Sept 2024, 10:41Good day,
Should you also be unable to help me further, please advise so that l can also escalate this case further to the National Consumer Commission(NCC) so that they can help us resolve this dispute.
Thank you.
Should you also be unable to help me further, please advise so that l can also escalate this case further to the National Consumer Commission(NCC) so that they can help us resolve this dispute.
Thank you.
NS
Nkosiyabo S's update02 Sept 2024, 10:41
Reviewer Update
Good day,
Should you also be unable to help me further, please advise so that l can also escalate this case further to the National Consumer Commission(NCC) so that they can help us resolve this dispute.
Thank you.
Should you also be unable to help me further, please advise so that l can also escalate this case further to the National Consumer Commission(NCC) so that they can help us resolve this dispute.
Thank you.
NS
Nkosiyabo S's updateReviewer Update
03 Sept 2024, 16:171. Will await your response about the R95.97
2. Yes l had usage for the Invoice period: 25/02/2024 - 24/03/2024 for 67.43GB because this is the period l last used the Rain services. But again l had a fixed charge that was always paid in advance before usage. If l had not used the services these services would have been suspended. However, now that l decided to cancel these services, you are not saying l did not pay. Its okay. I will take this matter further. I will report you to NCC, its clear you don't want to comply to the agreement. That is why the services were pay month on month whereby by there is no contract. This meant that if l don't pay l don't get to use the services but now how does it happen ??? Go to all voice recordings from the initial date l took these services and listen to the recordings.
For the period Invoice period: 25/03/2024 - 24/04/2024 the usage is 0.26GB . I don't know how this happened because l had already cancelled these services. We will let the NCC decide.
Thank you.
2. Yes l had usage for the Invoice period: 25/02/2024 - 24/03/2024 for 67.43GB because this is the period l last used the Rain services. But again l had a fixed charge that was always paid in advance before usage. If l had not used the services these services would have been suspended. However, now that l decided to cancel these services, you are not saying l did not pay. Its okay. I will take this matter further. I will report you to NCC, its clear you don't want to comply to the agreement. That is why the services were pay month on month whereby by there is no contract. This meant that if l don't pay l don't get to use the services but now how does it happen ??? Go to all voice recordings from the initial date l took these services and listen to the recordings.
For the period Invoice period: 25/03/2024 - 24/04/2024 the usage is 0.26GB . I don't know how this happened because l had already cancelled these services. We will let the NCC decide.
Thank you.
NS
Nkosiyabo S's update03 Sept 2024, 16:17
Reviewer Update
1. Will await your response about the R95.97
2. Yes l had usage for the Invoice period: 25/02/2024 - 24/03/2024 for 67.43GB because this is the period l last used the Rain services. But again l had a fixed charge that was always paid in advance before usage. If l had not used the services these services would have been suspended. However, now that l decided to cancel these services, you are not saying l did not pay. Its okay. I will take this matter further. I will report you to NCC, its clear you don't want to comply to the agreement. That is why the services were pay month on month whereby by there is no contract. This meant that if l don't pay l don't get to use the services but now how does it happen ??? Go to all voice recordings from the initial date l took these services and listen to the recordings.
For the period Invoice period: 25/03/2024 - 24/04/2024 the usage is 0.26GB . I don't know how this happened because l had already cancelled these services. We will let the NCC decide.
Thank you.
2. Yes l had usage for the Invoice period: 25/02/2024 - 24/03/2024 for 67.43GB because this is the period l last used the Rain services. But again l had a fixed charge that was always paid in advance before usage. If l had not used the services these services would have been suspended. However, now that l decided to cancel these services, you are not saying l did not pay. Its okay. I will take this matter further. I will report you to NCC, its clear you don't want to comply to the agreement. That is why the services were pay month on month whereby by there is no contract. This meant that if l don't pay l don't get to use the services but now how does it happen ??? Go to all voice recordings from the initial date l took these services and listen to the recordings.
For the period Invoice period: 25/03/2024 - 24/04/2024 the usage is 0.26GB . I don't know how this happened because l had already cancelled these services. We will let the NCC decide.
Thank you.
NS
Nkosiyabo S's updateReviewer Update
06 Sept 2024, 09:07Good day,
Yes refunds where processed on the 16/08/2024 and 02/09/2024 and thank you for this . This means that the issue of R95.97 is sorted. However, now l am left with the issue of the refund that was processed on the 16/08/2024. As l have previously indicated, l was on a month to month deal that meant that if l have not paid , l don't get access/the benefit. However, the outstanding balance/refund that you have to pay me is for Invoice period: 25/02/2024 - 24/03/2024 for 67.43GB and period Invoice period: 25/03/2024 - 24/04/2024 the usage is 0.26GB . Whereby l am disputing that l had already paid for period 25/02/2024 - 24/03/2024 in advance. Why do l have to pay for it again because l cancelled the service on the 26th of March 2024 and at that time l did not receive any service because the 5G was setup to say that if l don't pay the service is off/they don't load the data/open the data for that period until l pay. Again , you charged me for the period 25/03/2024 - 24/04/2024. How is this possible if the services where for month on month whereby no pay no service . Also l never used any of your services after cancelling . Could you please assist with resolving this issue . If you are not able to help me let me know so that l can also escalate it further e.g. to NCC. I look forward to your response.
Yes refunds where processed on the 16/08/2024 and 02/09/2024 and thank you for this . This means that the issue of R95.97 is sorted. However, now l am left with the issue of the refund that was processed on the 16/08/2024. As l have previously indicated, l was on a month to month deal that meant that if l have not paid , l don't get access/the benefit. However, the outstanding balance/refund that you have to pay me is for Invoice period: 25/02/2024 - 24/03/2024 for 67.43GB and period Invoice period: 25/03/2024 - 24/04/2024 the usage is 0.26GB . Whereby l am disputing that l had already paid for period 25/02/2024 - 24/03/2024 in advance. Why do l have to pay for it again because l cancelled the service on the 26th of March 2024 and at that time l did not receive any service because the 5G was setup to say that if l don't pay the service is off/they don't load the data/open the data for that period until l pay. Again , you charged me for the period 25/03/2024 - 24/04/2024. How is this possible if the services where for month on month whereby no pay no service . Also l never used any of your services after cancelling . Could you please assist with resolving this issue . If you are not able to help me let me know so that l can also escalate it further e.g. to NCC. I look forward to your response.
NS
Nkosiyabo S's update06 Sept 2024, 09:07
Reviewer Update
Good day,
Yes refunds where processed on the 16/08/2024 and 02/09/2024 and thank you for this . This means that the issue of R95.97 is sorted. However, now l am left with the issue of the refund that was processed on the 16/08/2024. As l have previously indicated, l was on a month to month deal that meant that if l have not paid , l don't get access/the benefit. However, the outstanding balance/refund that you have to pay me is for Invoice period: 25/02/2024 - 24/03/2024 for 67.43GB and period Invoice period: 25/03/2024 - 24/04/2024 the usage is 0.26GB . Whereby l am disputing that l had already paid for period 25/02/2024 - 24/03/2024 in advance. Why do l have to pay for it again because l cancelled the service on the 26th of March 2024 and at that time l did not receive any service because the 5G was setup to say that if l don't pay the service is off/they don't load the data/open the data for that period until l pay. Again , you charged me for the period 25/03/2024 - 24/04/2024. How is this possible if the services where for month on month whereby no pay no service . Also l never used any of your services after cancelling . Could you please assist with resolving this issue . If you are not able to help me let me know so that l can also escalate it further e.g. to NCC. I look forward to your response.
Yes refunds where processed on the 16/08/2024 and 02/09/2024 and thank you for this . This means that the issue of R95.97 is sorted. However, now l am left with the issue of the refund that was processed on the 16/08/2024. As l have previously indicated, l was on a month to month deal that meant that if l have not paid , l don't get access/the benefit. However, the outstanding balance/refund that you have to pay me is for Invoice period: 25/02/2024 - 24/03/2024 for 67.43GB and period Invoice period: 25/03/2024 - 24/04/2024 the usage is 0.26GB . Whereby l am disputing that l had already paid for period 25/02/2024 - 24/03/2024 in advance. Why do l have to pay for it again because l cancelled the service on the 26th of March 2024 and at that time l did not receive any service because the 5G was setup to say that if l don't pay the service is off/they don't load the data/open the data for that period until l pay. Again , you charged me for the period 25/03/2024 - 24/04/2024. How is this possible if the services where for month on month whereby no pay no service . Also l never used any of your services after cancelling . Could you please assist with resolving this issue . If you are not able to help me let me know so that l can also escalate it further e.g. to NCC. I look forward to your response.
NS
Nkosiyabo S's updateReviewer Update
09 Sept 2024, 16:39Good day,
Thank you for getting back to me. I will patiently wait for the feedback.
Thank you for getting back to me. I will patiently wait for the feedback.
NS
Nkosiyabo S's update09 Sept 2024, 16:39
Reviewer Update
Good day,
Thank you for getting back to me. I will patiently wait for the feedback.
Thank you for getting back to me. I will patiently wait for the feedback.
NS
Nkosiyabo S's updateReviewer Update
10 Sept 2024, 14:54Good day,
As discussed, l will patiently wait for my refund.
Thank you.
As discussed, l will patiently wait for my refund.
Thank you.
NS
Nkosiyabo S's update10 Sept 2024, 14:54
Reviewer Update
Good day,
As discussed, l will patiently wait for my refund.
Thank you.
As discussed, l will patiently wait for my refund.
Thank you.