RD
Ross D

1 reviews | Active since Feb 2023

02 Apr 2025, 07:32

I have a delivery scheduled today at 10am with CCD couriers , for the past few days the tracking hasn't updated and CCD informed me that they still have not received confirmation from Rain , I then proceeded to spend over R600 in airtime before someone at

I have a delivery scheduled today at 10am with CCD couriers , for the past few days the tracking hasn't updated and CCD informed me that they still have not received confirmation from Rain , I then proceeded to spend over R600 in airtime before someone at Rain answering a phone assuring me they sent a confirmation email to CCD and they have finalised everything i can call CCD back etc etc etc , after multiple calls and multiple departments checking they have received no updated or confirmations from Rain , the customer support at Rain is non existent , they do not assist in anyway whatsoever. No one has answers. Imagine we decide we won't pay , we would be hassled and bugged instantly. CCD has promised me in every aspect they have no received any confirmation fro RAIN ! I HAVE EMAILED , GONE TO THEIR SOCIAL MEDIA CHANNELS, CALLED OVER AND OVER AGAIN AND NO ANSWER ANYWHERE !

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Replies (1)
Rain
Rain's reply02 Apr 2025, 09:00
Official
Hi Ross,

Thank you for bringing your delivery query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.