I had difficulties sorting out a login as well as an order that I placed which was misdirected

I had difficulties sorting out a login as well as an order that I placed which was misdirected. After logging a call, a friendly Rain agent called me back and helped escalate my issue. Within 2 hours, a superior at Rain called me and resolved my issues quickly and painlessly. I am happy with the service they provided, even though all was over the phone, it was done with a smile.