I had a problem with my router the sim wasn't sticking properly to the router therefore I never had internet access, I phoned the rain service line first day I didn't get an answer the phone just rang and rang ,then when I finally got hold of one of thei

I had a problem with my router the sim wasn't sticking properly to the router therefore I never had internet access, I phoned the rain service line first day I didn't get an answer the phone just rang and rang ,then when I finally got hold of one of their consultants it was a long walk to freedom I was sent from pillar to pillar everyone had a story to tell, I can't even remember how many agents I spoke to each day was a hasely they all said we'll get back to you ,but never did each time I spoke to a different agent none of them came back with feedback. For 3weeks I didn't have internet but I paid the full amount for the service. Honestly speaking I wouldn't recommend rain to anyone, they don't care about customer retention and customer satisfaction but wants our money they know nothing about value for money. I'm not impressed