I had a problem when I ported our Sims to rain, since then the Sims was not working from Friday until today

I had a problem when I ported our Sims to rain, since then the Sims was not working from Friday until today. When I phone the support and gracious I was to speak with Lunga M, really he did an amazing work and for sure he knows what is doing. Because yesterday I did spoke with another agent and he couldn't assist me. But today with the same problem boom Lunga M sorted me out.