I had a 5G router with rain and started to give me problems, I called Rain they told me they don’t service old routers anymore and I needed to get a new one. I got the 101 and it was delivered on the 10th of October, same day they took the old router. On

I had a 5G router with rain and started to give me problems, I called Rain they told me they don’t service old routers anymore and I needed to get a new one. I got the 101 and it was delivered on the 10th of October, same day they took the old router. On the 1st of November Rain debited me for old 5g and the new 101, I asked for a refund they told me it would take 10 days to process. On the 12th of November I got a call from rain, they were asking about the old 5G router, I told them their delivery guy took it, and they told me it was still active, and they would cancel it, to my surprise my refund was yet to be attended to. The consultant cancelled it and asked for the OTP I got via SMS, he even sent a confirmation E-mail that said the 5G router is cancelled, when I got home the 101 was cancelled. I called Rain and they told me it would take 2 weeks to restore, or I could take a new router which would take 3 days to be delivered and be up and running. Today is the 3rd working day and I am still waiting for rain to contact me. Every time I told them it was unfair for me to wait 2 weeks considering it was their fault they tell me they would escalate, not sure what escalation means at rain, every consultant says that, but nothing is done

I had a 5G router with rain and started to give me problems, I called Rain they told me they don't service old routers anymore and I needed to get a new one. I got the 101 and it was delivered on the 10th of October, same day they took the old router. On the 1st of November Rain debited me for old 5g and the new 101, I asked for a refund they told me it would take 10 days to process. On the 12th of November I got a call from rain, they were asking about the old 5G router, I told them their delivery guy took it, and they told me it was still active, and they would cancel it, to my surprise my refund was yet to be attended to. The consultant cancelled it and asked for the OTP I got via SMS, he even sent a confirmation E-mail that said the 5G router is cancelled, when I got home the 101 was cancelled. I called Rain and they told me it would take 2 weeks to restore, or I could take a new router which would take 3 days to be delivered and be up and running. Today is the 3rd working day and I am still waiting for rain to contact me. Every time I told them it was unfair for me to wait 2 weeks considering it was their fault, they tell me they would escalate, not sure what escalation means at rain, every consultant says that, but nothing is done I work from home and really need data and I am also in the middle of exams and rain is making it difficult for me to achieve my goals. I have spent so much on airtime calling Rain and data