I got the router 29

I got the router 29.7 and have had a problem with connectivity ever since.The suggestion was a swop out of the 101 for an outdoor Router. OUTDOOR ROUTER: I got delivery on 4.9 and the router never POWERED ON.I was told to wait, it needs to be configured.Eventually on 6.09 I got through to a consultant who understood that the router did not power on and requested another SWOP OUT.Since joining RAIN on 29.7 I made 32 calls and no resolution. I have spoken to TL's, Consultants used CallBack and support option on the 101 Router, but NO 1 CALLS U BACK.