I encourage people to never use Rain Internet Services

You guys keep on saying that exact same sentences!!. So if there is a high intake of traffic on the towerug then why don't you guys correct this situation like put up more towers or something!!! I mean you guys make more than enough money to put up more towers, with the increase in prices, you guys surely can establish that.

I can't do the above steps every freaking day plus most of the time I am not getting the correct speed you guys claimed I should get!!

I was satisfied when the price was R595 but how can you guys expect me to pay a extra R30 on top of the R595 every month when I am not getting the most out of this deal?

I am curious on what your feedback will be because this situation is practically so simple and I have heard all the excuses you guys always give and I bet it is going to be another excuse you guys always use.. 3 Easy and quick steps. 1: Get technicians 2: Get towers 3: Send the technicians with the tower to new locations and put it up, as simple as that.

Ok I have monitored and still the same slow speed and I knew you were going to say " We apologize for the inconvenience caused.

Deploying towers is our priority in as many areas as possible, and we are working towards that, as mentioned previously your connection issues may be due to a high intake of traffic on the tower. "

You guys are really predictable. I also want a more or less date when towers will be put up near me and 5G towers. Like I said, the date does not have to be precise so just a more or less date.

Ok let us see..... I dont have a physical street address but the co-ordinates that I gave underneath can be used on google maps and then it will show you exactly.

67RC+75C, R24 Main Road, Waterkloof, Rustenburg, 0299, Bojanala Platinum District Municipality

So just copy and paste the following into google maps: 67RC+75C Rustenburg

AND AGAIN WITH THE EXACT SAME OLD REPLY CLOSEST TOWER AND TRAFFIC ON THE TOWER BLAH BLAH BLAH.

That doesn't cut it. This is not a solution you provided me so I'll wait for your next reply and see if you have a solution for me

Ok yes there we go. Now we are getting somewhere. I am available everyday but saturday I will be unavailable.
So when can the technician come?

You already got my address.
Please tell the technician to call me when his nearby, if he struggles to locate the plot whereby I stay. However, it's easy to locate because the plot I stay at is opposite the braai shop which is next to rustgold (On The R24 Road).

My contact number is :***

Agg no man, what happened to sending out a technician? Plus I already sent you my details.

Did a speed test again as below:
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ok

Alright! I'll wait a bit.

I had to use the internet the entire day and you have no idea how I struggled and still struggle because of this vey **** speed. It took maybe 40 seconds up to 2 minutes of waiting for each single page to load.

Tell the network team also about what I told you in this message. Also moving the router is not a solution as I moved it everywhere and I mean absolutely everywhere inside, outside, on top and around and the signal show full at most spots and still the speed is ridiculously slow. Changing the router is also not a solution as I used 3 different types already (Indoor and outdoor router).

Plus as I mentioned over the phone call that I really truly do not want to change providers as there is no deal out there that provide 2 sim cards with a seperate sim for uncap with the price that you guys offer it.

So I really hope and wish that y'all get a solution and correct this issue at hand.

Please remember to mention this message to the network team.
Hopefully and curiously hope to hear from you and the network team shortly or at least soon.

Just informing you that now its a million times worse because now it doesn't even want to open pages and speed tests is like 1MB/s but and if I keep an eye on the router interface I can see how the download speed shows like 20Kb/s to 200Kb/s.

This is so bad and terrible. They should solve this issue asap

ok. It's afternoon already and still nothing tho

OK so basically you been waiting for feedback the entire day. That's really a useless network team.

OMG stop copying and pasting your messages. It's unprofessional and getting old.

sorry did not answer was busy. Can call again.

Still No solution

OK so no solution yet. As far as I can see the only 2 options you have is to give me discount until I get the speed I am paying for or to put up towers near me. Also cancelling is not a option, I repeat cancel is not a option,

I don't care about the tower being restored. I care about paying the full amount when I am not even getting the full speed as advertised.

I really hope every single person that uses hellopeter see this entire chat and consider not to sign up or to change.

Again, this is not my problem I have. It's have extremely low speed everyday and night in which its unfair for me to pay full amount if I do not get the speed that you guys say I will. Second as previously stated, far as I can see the only 2 options you have is to give me discount until I get the speed I am paying for or to put up towers near me.

You have said this morning that they are busy with the tower so how can't they be finished yet as it's night already? And the connection signal only dropped this afternoon so what did it not drop the morning already and please note I said signal and I did not say speed.

Fact still stands that I always have full signal and it does not even drop at all but the speed is always so slow. I have spoken to several people including network technicians and providers and they all agree that your equipment is up to **** because like I said I have full signal but damn slow speed.

I will take screenshots of my speed everyday while monitoring the time or days my speed is slow and does not even reach 30MB/s which is every single day.

Ok I have sent a screenshot

OMW I can't believe you guys are still busy with the tower. I need to get work done but am unable to because of you guys and the pathetic service you guys give.

I already started encouraging people that I know not to use your services anymore or not to even sign up.

I'm telling you, if I keep this up, you guys will not have any customers left eventually. If good services and products cannot be delivered then why run the business?
Like why would you guys try to sell your products and services to people in areas which you guys know there will be problems.
But yeah you guys are very quick to sign new clients or packages but am pathetic in solving problems for clients.

I'm streaming dstv online and it plays for a few minutes then it stops and buffers which in my opinion and I bet other people's opinion also this is stupid and not acceptable.

If my issue with speed and the tower issue and this streaming issue is not sorted out by tomorrow then I will be posting another bad review on hellopeter about you guys plus I will also take it to other platforms like mybroadband, Facebook, twitter, Instagram etc...

Ok 100%. Keep me informed

P.S the dropped signal and speed is like this the entire day for the 2 days including today.

Ok, its back to normal but now on my account I see it shows by the payment status "due" and this is bull**** because the money was deducted from my account.

Perfect.

Ok so why the hell did my router say no service and after restart it shows by the signal bar limited service and in the middle it says no sim card or sim card invalid. This is really **** RAIN!!!!!!!!!!!!!!! No one toucbed the router and I need the freakin internet for a tournament i am participating in today and tomorrow. Are you guys going to give me the money that I can win in the tournament cuz of this no internet!!!!!!!!!!

How can I provide a speed test screenshot if there is no service? Do you know how signal works?
But it shows fine now and will give it till tonight to see if its still fine.

Ok it does it again. I just send the screenshot of the no service to the email you provided.

Hi, well it did it again and I am tired so I got it off the roof and opened it and see that the sim card slot got wet because of the rain and this is not acceptable because it is not suppose to get wet inside because this is a outdoor router. So I dried it and it works again but I am not going to use it outside again because who knows, next time it might break completely so here it is:

I suggest you guys come and collect your **** outdoor router and send me a proper outdoor router and brand new because this one you guys gave me was used already for I received it.

So either you guys send me a proper new outdoor router or a new smart router whitch is a touch screen!!!!!!!

P.S and both needs to be collected and delivered same time because I am not sitting without internet again!!!!!

Ok no I take it back. Either bring me a proper new outdoor router thats it.

or we can leave it as it is and next time it does that then you send me a new outdoor router.

It was yes. Your towers is **** cuz now all of a sudden I only have on bar of signal. Your company is making me now really angry and I demand service.

Also duh its a outdoor router, obviously will it be outside. What do you mean add the router outside VIA MESSAGE?

Your network is messing up my tournament I am taking part in. I'm telling you now, you will compensate me every month for all these problems every single month.

Nope its still bad. Like I said last time its not my problem what happened or what is happening to the tower!!!!!!!!
I told you last time get your people to put up more towers near me.

yeah probably within a year you guys will be finished.

Ok so its morning already and still nothing been done. When will it be restored exactly and I need a time right now!!!!

That's it. I demand another discount month end!!!!!!!!!!!!

Ok router started saying no sim again, so after I opened it, it was wet so this is it. I want you guys to bring me a brand new outdoor router with the collection of this one here with me as it is a **** outdoor router because it gets wet by the sim slot so I refuse to use this one anymore because I am not getting on and off the roof every single time this happens plus it messes up our roof if someone gets on it

This has been like this since yesterday and you said the same thing!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If not repaired by tomorrow morning then I will leave another bad review.

But it does not fix my issue I have. What is exactly being done and why isnt it done yesterday already. You guys or technicions had the entire day yesterday 24 hours to repair the problem but instead you guys chose to let the clients wait because it was a monday you you guys do not want to work on mondat but want to get paid and get bonuses.

Ok, the connection was restored previously and you shown me that you are not trustworthy and relyable as you did not give me feedback!!!!! Nor have you amended my rain account as mentioned.

Now today I have clear proof that your towers and equiptment is **** and the worst in the world. Every ****mmm time I place the router on a spot on the roof and then the signal is perfect and then all of a sudden later the day the signal dropped down extremely and then I have to get back on the roof and move it again. This has and is happening every single freaking time. Plus I did not receive the correct speed for the past few days.

My account better be amended for me to pay less than half the money because since the beginning of the month its been ****. Plus you guys say you dont send technicions to where I am situated but with all this issues and trouble, you asses could have just made an exception and organise for someone to come!!!!!!!!

STOP MAKING EXCUSES AND APOLOGIES AND DO YOUR JOB!!!!! YOU AND YOUR COLLEGEUES.

i TOLD YOU THAT IF THERE IS A PROBLEM AGAIN IN REGARDS TO SPEED OR TOWER OR SIGNAL THEN I WILL PLACE ANOTHER TERRIBLE REVIEW FOR YOU GUYS.

SO NOW I AM WARNING YOU GUYS TO NOT MESS WITH ME AND NOT TO GIVE ME ANY EXCUSES AND APOLOGIES AND FIX THIS ISSUE ONCE AND FOR ALL.

i AM READY TO POST THE TERRIBLE REVIEW ALREADY ON HELLOPETER AND SOCIAL PLATFORMS, ALL I NEED TO DO IS JUST TO CLICK ON SUBMIT!!!! SO BEWARE OF WHAT YOUR FEEDBACK IS NOW AND NOTE THAT YOU ARE MESSING WITH THE WRONG PERSON.

I DID MANAGE TO BRING DOWN 2 OR 3 COMPANIES IN SOUTH AFRICA THAT WAS STARTING TO GROW BIG AND BELIVE ME I WILL DO IT AGAIN WITH YOU GUYS.

I AM AWAITING YOUR RESPONSE URGENTLY AND MAKE SURE YOU GUYS SOLVE THE ISSUE ONCE AND FOR ALL AND GIVE ME FEEDBACK ASAP ON WHAT THE PLAN IS!!!!!!!!!!!

P.S to whom of the RAIN staff am I talking to here? Name and surname and the precise branch location?

I will only be available later today at 4 o clock

Ok now what the hell is this again? I cant even open a simple webpage like google now and the only way for me to come online with hellopeter is for me to borrow someone elses data, thats how I am able to leave this review/reply now!!!!!

Absolutely bull****.

Hope you guys realise the pathetic service you are rendering to me at the moment.

Also remember I said if anymore issues the I will review you guys bad eveywhere. So I did facebook and 4x4 community website.

I want this problems sorted out once and for all.

So how much credit am I getting month end when payment is almost due again?

And dont tell me towers again as I said a million times, make a plan and get more up here by me or give me discount every month until I get the correct speed every day