kK
kwanele K
1 reviews | Active since Jul 2024
03 Dec 2024, 04:31
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subsc
Good morning
I reported my intermittent net work to Rain on Tuesday 29 November 2025. On WEDNESDAY 30th they sent a Technician by the name of Crescens. He did whatever he did and confirmed that all was well.
After he left I realized that I was still having issues, I tried to contact him and he never returned my calls. I contacted RAIN again yesterday. I spoke to Issa who confirmed that they have to change the NETWORK TOWER TO Wee 878 I AM CURRENTLY USING BECAUSE IT IS CONGESTED. She said she was forwarding my case to another department (SEE BELOW). No one has contacted me. Up to now I have spent 35 Gigs from another Network (AND BY THE TIME THIS IS RESOLVED IT WILL BE MORE THAT) . It is not the first time that this is happening. The first time it happened I paid Pro Rata as they realised that the problem was on their side.
The second time they refused to pay anything telling me I should have continued using their Network (SIM CARD). I asked them how was that going to be feasible as their network was giving problems and that forced me to purchase DATA FROM A DIFFERENT NETWORK. They were unable to answer that.
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subscription in a PRO RATA FORMAT. I DONT HAVE A CLUE ABOUT WHEN THEY WILL SEND THE TECHNICIAN and by that time I would have used more DATA. They MUST TELL ME HOW THEY ARE GOING TO COMPENSATE ME FOR THE DATA THAT I HAD TO BUY AS IT'S A FULL WEEK and I CAN NOT USE THEIR SERVICES HENCE THAT IS FORCING ME TO USE ANOTHER NETWORKS SERVICES
rain we're here to help Hi Kwanele,
Thank you for taking my call today. As discussed, we will now transfer you to the appropriate department to assist you further with your concern.
They’ll contact you soon. We appreciate your patience.
Cheers,
Rain Support
Reference Number: ***0
Thanks, rain.
Helpful (0)
Replies (37)0
Replies (37)
Rain's replyOfficial
03 Dec 2024, 08:45Hey Kwanele K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
Rain's reply03 Dec 2024, 08:45
Official
Hey Kwanele K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
kK
kwanele K's updateReviewer Update
03 Dec 2024, 10:19Yes I had intermittent connection as previously stated. Can you provide me with the proof of what you are saying from Sunday to today.
What is connected is the sim card on the phone not in the ROUTER. I explained to ISSA that I am unable to move around the Router as it is connected to an Outside Extender.
Can you please send a Technician to come and sort that out. I am a customer not the one to be moving the Router around. So please let us not waste each other's time just send a Technician.
What is connected is the sim card on the phone not in the ROUTER. I explained to ISSA that I am unable to move around the Router as it is connected to an Outside Extender.
Can you please send a Technician to come and sort that out. I am a customer not the one to be moving the Router around. So please let us not waste each other's time just send a Technician.
kK
kwanele K's update03 Dec 2024, 10:19
Reviewer Update
Yes I had intermittent connection as previously stated. Can you provide me with the proof of what you are saying from Sunday to today.
What is connected is the sim card on the phone not in the ROUTER. I explained to ISSA that I am unable to move around the Router as it is connected to an Outside Extender.
Can you please send a Technician to come and sort that out. I am a customer not the one to be moving the Router around. So please let us not waste each other's time just send a Technician.
What is connected is the sim card on the phone not in the ROUTER. I explained to ISSA that I am unable to move around the Router as it is connected to an Outside Extender.
Can you please send a Technician to come and sort that out. I am a customer not the one to be moving the Router around. So please let us not waste each other's time just send a Technician.
kK
kwanele K's updateReviewer Update
03 Dec 2024, 10:36If you do your work properly you will see that Barkly Street and St Frusquin Street are in Malvern Johannesburg and I am in Queenswood Pretoria.
Barkly Street and St Frusquin Street are 55kms away from me.
Barkly Street and St Frusquin Street are 55kms away from me.
kK
kwanele K's update03 Dec 2024, 10:36
Reviewer Update
If you do your work properly you will see that Barkly Street and St Frusquin Street are in Malvern Johannesburg and I am in Queenswood Pretoria.
Barkly Street and St Frusquin Street are 55kms away from me.
Barkly Street and St Frusquin Street are 55kms away from me.
kK
kwanele K's updateReviewer Update
03 Dec 2024, 10:41I'm waiting for your response as I have done your work and have given you feedback
kK
kwanele K's update03 Dec 2024, 10:41
Reviewer Update
I'm waiting for your response as I have done your work and have given you feedback
kK
kwanele K's updateReviewer Update
03 Dec 2024, 11:30Yes it is correct, so you see how far am I from Barkly Street and St Frusquin Street. What is difficult to just send a Technician? I want to use the service I have paid for. You have just **** saying I'm connected whilst I'm not. Am I such Fool or that Stupid to know or not to know if I'm connected or not?
kK
kwanele K's update03 Dec 2024, 11:30
Reviewer Update
Yes it is correct, so you see how far am I from Barkly Street and St Frusquin Street. What is difficult to just send a Technician? I want to use the service I have paid for. You have just **** saying I'm connected whilst I'm not. Am I such Fool or that Stupid to know or not to know if I'm connected or not?
kK
kwanele K's updateReviewer Update
03 Dec 2024, 12:39I have done that now we are wasting each others time. Can you just send a Technician. I understand I am stupid
kK
kwanele K's update03 Dec 2024, 12:39
Reviewer Update
I have done that now we are wasting each others time. Can you just send a Technician. I understand I am stupid
kK
kwanele K's updateReviewer Update
03 Dec 2024, 12:42So are you still content that I am connected at Barkly Street and St Frusquin Street TOWER?
kK
kwanele K's update03 Dec 2024, 12:42
Reviewer Update
So are you still content that I am connected at Barkly Street and St Frusquin Street TOWER?
kK
kwanele K's updateReviewer Update
03 Dec 2024, 13:05Thank you very much for your assistance. In future just understand that back and forth does not assist instead it causes more problems.
You told me I'm connected to Barkly Street and St Frusquin Street which is in Malvern and once you confirmed my address is actually in PTA you kept quiet.
You told me I'm connected to Barkly Street and St Frusquin Street which is in Malvern and once you confirmed my address is actually in PTA you kept quiet.
kK
kwanele K's update03 Dec 2024, 13:05
Reviewer Update
Thank you very much for your assistance. In future just understand that back and forth does not assist instead it causes more problems.
You told me I'm connected to Barkly Street and St Frusquin Street which is in Malvern and once you confirmed my address is actually in PTA you kept quiet.
You told me I'm connected to Barkly Street and St Frusquin Street which is in Malvern and once you confirmed my address is actually in PTA you kept quiet.
kK
kwanele K's updateReviewer Update
03 Dec 2024, 15:34Sodo you understand that I have to keep buying DATA of which we keep fighting about. In the meantime why can't you just load data on ***. Then I will connect using the phone whilst you are sorting out things. As I said the phone is working properly. Now I have spent almost 40 GB
kK
kwanele K's update03 Dec 2024, 15:34
Reviewer Update
Sodo you understand that I have to keep buying DATA of which we keep fighting about. In the meantime why can't you just load data on ***. Then I will connect using the phone whilst you are sorting out things. As I said the phone is working properly. Now I have spent almost 40 GB
kK
kwanele K's updateReviewer Update
03 Dec 2024, 16:14So in the meantime what do I do? I told you I haven't been connected and you continued to say I am connected. When I asked for proof of that you said I am connected to the Tower in (Barkly Street and St Frusquin Street) which is in JHB.
YOU SENT THE MESSAGE BELOW TO CONFIRM IF IT IS MY RIGHT AND I CONFIRMED THAT YES IT IS. AND THERE AFTER YOU STOPPED CLAIMING THAT I AM CONNECTED BUT YOU WANT ME TO WAIT AGAIN. AFTER YOU HAVE **** DO YOU THINK THIS IS THE BEST CUSTOMER SERVICE?
Rain’s reply
YOU SENT THE MESSAGE BELOW TO CONFIRM IF IT IS MY RIGHT AND I CONFIRMED THAT YES IT IS. AND THERE AFTER YOU STOPPED CLAIMING THAT I AM CONNECTED BUT YOU WANT ME TO WAIT AGAIN. AFTER YOU HAVE **** DO YOU THINK THIS IS THE BEST CUSTOMER SERVICE?
Rain’s reply
03 Dec 2024 at 10:56
Hey Kwanele K,
Please be advised, that we would like to confirm the full physical address via message as the address we have is (1226 Irving Street City of Tshwane Metropolitan Municipality 0186) if not, please provide us with your full physical address via message and once provided we will be in touch.
Regards,
rain.
Please be advised, that we would like to confirm the full physical address via message as the address we have is (1226 Irving Street City of Tshwane Metropolitan Municipality 0186) if not, please provide us with your full physical address via message and once provided we will be in touch.
Regards,
rain.
kK
kwanele K's update03 Dec 2024, 16:14
Reviewer Update
So in the meantime what do I do? I told you I haven't been connected and you continued to say I am connected. When I asked for proof of that you said I am connected to the Tower in (Barkly Street and St Frusquin Street) which is in JHB.
YOU SENT THE MESSAGE BELOW TO CONFIRM IF IT IS MY RIGHT AND I CONFIRMED THAT YES IT IS. AND THERE AFTER YOU STOPPED CLAIMING THAT I AM CONNECTED BUT YOU WANT ME TO WAIT AGAIN. AFTER YOU HAVE **** DO YOU THINK THIS IS THE BEST CUSTOMER SERVICE?
Rain’s reply
YOU SENT THE MESSAGE BELOW TO CONFIRM IF IT IS MY RIGHT AND I CONFIRMED THAT YES IT IS. AND THERE AFTER YOU STOPPED CLAIMING THAT I AM CONNECTED BUT YOU WANT ME TO WAIT AGAIN. AFTER YOU HAVE **** DO YOU THINK THIS IS THE BEST CUSTOMER SERVICE?
Rain’s reply
03 Dec 2024 at 10:56
Hey Kwanele K,
Please be advised, that we would like to confirm the full physical address via message as the address we have is (1226 Irving Street City of Tshwane Metropolitan Municipality 0186) if not, please provide us with your full physical address via message and once provided we will be in touch.
Regards,
rain.
Please be advised, that we would like to confirm the full physical address via message as the address we have is (1226 Irving Street City of Tshwane Metropolitan Municipality 0186) if not, please provide us with your full physical address via message and once provided we will be in touch.
Regards,
rain.
kK
kwanele K's updateReviewer Update
03 Dec 2024, 16:43All I need is the Credit for these days whilst you are sorting your things out. I have been online with you since 8H45 this morning. So I am connected NGAMASENDE? It seems as if I am asking for a favour whilst all I need is the service I have paid for
kK
kwanele K's update03 Dec 2024, 16:43
Reviewer Update
All I need is the Credit for these days whilst you are sorting your things out. I have been online with you since 8H45 this morning. So I am connected NGAMASENDE? It seems as if I am asking for a favour whilst all I need is the service I have paid for
kK
kwanele K's updateReviewer Update
03 Dec 2024, 17:08I have requested that let us not waste each other's time. If you have read your messages you wouldn't be asking me oku kunya undi buza Kona. Yesterday and today my router is completely off the network.
If you are asking me that when you were claiming that I am connected to the Tower in (Barkly Street and St Frusquin Street) which is in JHB what were you seeing?
Write a review
If you are asking me that when you were claiming that I am connected to the Tower in (Barkly Street and St Frusquin Street) which is in JHB what were you seeing?
Write a review
Review of Rain
#14
Ranked In Internet & Telecoms
K
10 reviews | Active since Jul 2024
03 Dec 2024 at 04:31
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subscGood morning
I reported my intermittent net work to Rain on Tuesday 29 November 2025. On WEDNESDAY 30th they sent a Technician by the name of Crescens. He did whatever he did and confirmed that all was well.
After he left I realized that I was still having issues, I tried to contact him and he never returned my calls. I contacted RAIN again yesterday. I spoke to Issa who confirmed that they have to change the NETWORK TOWER TO Wee 878 I AM CURRENTLY USING BECAUSE IT IS CONGESTED. She said she was forwarding my case to another department (SEE BELOW). No one has contacted me. Up to now I have spent 35 Gigs from another Network (AND BY THE TIME THIS IS RESOLVED IT WILL BE MORE THAT) . It is not the first time that this is happening. The first time it happened I paid Pro Rata as they realised that the problem was on their side.
The second time they refused to pay anything telling me I should have continued using their Network (SIM CARD). I asked them how was that going to be feasible as their network was giving problems and that forced me to purchase DATA FROM A DIFFERENT NETWORK. They were unable to answer that.
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subscription in a PRO RATA FORMAT. I DONT HAVE A CLUE ABOUT WHEN THEY WILL SEND THE TECHNICIAN and by that time I would have used more DATA. They MUST TELL ME HOW THEY ARE GOING TO COMPENSATE ME FOR THE DATA THAT I HAD TO BUY AS IT'S A FULL WEEK and I CAN NOT USE THEIR SERVICES HENCE THAT IS FORCING ME TO USE ANOTHER NETWORKS SERVICES
rain
we're here to help
Hi Kwanele,
Thank you for taking my call today. As discussed, we will now transfer you to the appropriate department to assist you further with your concern.
They’ll contact you soon. We appreciate your patience.
Cheers,
Rain Support
I reported my intermittent net work to Rain on Tuesday 29 November 2025. On WEDNESDAY 30th they sent a Technician by the name of Crescens. He did whatever he did and confirmed that all was well.
After he left I realized that I was still having issues, I tried to contact him and he never returned my calls. I contacted RAIN again yesterday. I spoke to Issa who confirmed that they have to change the NETWORK TOWER TO Wee 878 I AM CURRENTLY USING BECAUSE IT IS CONGESTED. She said she was forwarding my case to another department (SEE BELOW). No one has contacted me. Up to now I have spent 35 Gigs from another Network (AND BY THE TIME THIS IS RESOLVED IT WILL BE MORE THAT) . It is not the first time that this is happening. The first time it happened I paid Pro Rata as they realised that the problem was on their side.
The second time they refused to pay anything telling me I should have continued using their Network (SIM CARD). I asked them how was that going to be feasible as their network was giving problems and that forced me to purchase DATA FROM A DIFFERENT NETWORK. They were unable to answer that.
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subscription in a PRO RATA FORMAT. I DONT HAVE A CLUE ABOUT WHEN THEY WILL SEND THE TECHNICIAN and by that time I would have used more DATA. They MUST TELL ME HOW THEY ARE GOING TO COMPENSATE ME FOR THE DATA THAT I HAD TO BUY AS IT'S A FULL WEEK and I CAN NOT USE THEIR SERVICES HENCE THAT IS FORCING ME TO USE ANOTHER NETWORKS SERVICES
rain
we're here to help
Hi Kwanele,
Thank you for taking my call today. As discussed, we will now transfer you to the appropriate department to assist you further with your concern.
They’ll contact you soon. We appreciate your patience.
Cheers,
Rain Support
kK
kwanele K's update03 Dec 2024, 17:08
Reviewer Update
I have requested that let us not waste each other's time. If you have read your messages you wouldn't be asking me oku kunya undi buza Kona. Yesterday and today my router is completely off the network.
If you are asking me that when you were claiming that I am connected to the Tower in (Barkly Street and St Frusquin Street) which is in JHB what were you seeing?
Write a review
If you are asking me that when you were claiming that I am connected to the Tower in (Barkly Street and St Frusquin Street) which is in JHB what were you seeing?
Write a review
Review of Rain
#14
Ranked In Internet & Telecoms
K
10 reviews | Active since Jul 2024
03 Dec 2024 at 04:31
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subscGood morning
I reported my intermittent net work to Rain on Tuesday 29 November 2025. On WEDNESDAY 30th they sent a Technician by the name of Crescens. He did whatever he did and confirmed that all was well.
After he left I realized that I was still having issues, I tried to contact him and he never returned my calls. I contacted RAIN again yesterday. I spoke to Issa who confirmed that they have to change the NETWORK TOWER TO Wee 878 I AM CURRENTLY USING BECAUSE IT IS CONGESTED. She said she was forwarding my case to another department (SEE BELOW). No one has contacted me. Up to now I have spent 35 Gigs from another Network (AND BY THE TIME THIS IS RESOLVED IT WILL BE MORE THAT) . It is not the first time that this is happening. The first time it happened I paid Pro Rata as they realised that the problem was on their side.
The second time they refused to pay anything telling me I should have continued using their Network (SIM CARD). I asked them how was that going to be feasible as their network was giving problems and that forced me to purchase DATA FROM A DIFFERENT NETWORK. They were unable to answer that.
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subscription in a PRO RATA FORMAT. I DONT HAVE A CLUE ABOUT WHEN THEY WILL SEND THE TECHNICIAN and by that time I would have used more DATA. They MUST TELL ME HOW THEY ARE GOING TO COMPENSATE ME FOR THE DATA THAT I HAD TO BUY AS IT'S A FULL WEEK and I CAN NOT USE THEIR SERVICES HENCE THAT IS FORCING ME TO USE ANOTHER NETWORKS SERVICES
rain
we're here to help
Hi Kwanele,
Thank you for taking my call today. As discussed, we will now transfer you to the appropriate department to assist you further with your concern.
They’ll contact you soon. We appreciate your patience.
Cheers,
Rain Support
I reported my intermittent net work to Rain on Tuesday 29 November 2025. On WEDNESDAY 30th they sent a Technician by the name of Crescens. He did whatever he did and confirmed that all was well.
After he left I realized that I was still having issues, I tried to contact him and he never returned my calls. I contacted RAIN again yesterday. I spoke to Issa who confirmed that they have to change the NETWORK TOWER TO Wee 878 I AM CURRENTLY USING BECAUSE IT IS CONGESTED. She said she was forwarding my case to another department (SEE BELOW). No one has contacted me. Up to now I have spent 35 Gigs from another Network (AND BY THE TIME THIS IS RESOLVED IT WILL BE MORE THAT) . It is not the first time that this is happening. The first time it happened I paid Pro Rata as they realised that the problem was on their side.
The second time they refused to pay anything telling me I should have continued using their Network (SIM CARD). I asked them how was that going to be feasible as their network was giving problems and that forced me to purchase DATA FROM A DIFFERENT NETWORK. They were unable to answer that.
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subscription in a PRO RATA FORMAT. I DONT HAVE A CLUE ABOUT WHEN THEY WILL SEND THE TECHNICIAN and by that time I would have used more DATA. They MUST TELL ME HOW THEY ARE GOING TO COMPENSATE ME FOR THE DATA THAT I HAD TO BUY AS IT'S A FULL WEEK and I CAN NOT USE THEIR SERVICES HENCE THAT IS FORCING ME TO USE ANOTHER NETWORKS SERVICES
rain
we're here to help
Hi Kwanele,
Thank you for taking my call today. As discussed, we will now transfer you to the appropriate department to assist you further with your concern.
They’ll contact you soon. We appreciate your patience.
Cheers,
Rain Support
kK
kwanele K's updateReviewer Update
03 Dec 2024, 17:33I have provided you with the information you wanted now you are quiet. If you had properly looked at your your records you would have seen that last week Wednesday you had sent a Technician to my place. You are just being defensive for no reason
kK
kwanele K's update03 Dec 2024, 17:33
Reviewer Update
I have provided you with the information you wanted now you are quiet. If you had properly looked at your your records you would have seen that last week Wednesday you had sent a Technician to my place. You are just being defensive for no reason
kK
kwanele K's updateReviewer Update
03 Dec 2024, 17:39Are you still there?
kK
kwanele K's update03 Dec 2024, 17:39
Reviewer Update
Are you still there?
kK
kwanele K's updateReviewer Update
04 Dec 2024, 09:27Morning
Below is the message I got from you. No one has called me and my life is still at stand still.
Rain’s reply
Below is the message I got from you. No one has called me and my life is still at stand still.
Rain’s reply
03 Dec 2024 at 13:19
Hey Kwanele K,
We do apologise and thank you for the feedback provided, the relevant team will be in touch on 4/12/2024.
Regards,
rain.
We do apologise and thank you for the feedback provided, the relevant team will be in touch on 4/12/2024.
Regards,
rain.
kK
kwanele K's update04 Dec 2024, 09:27
Reviewer Update
Morning
Below is the message I got from you. No one has called me and my life is still at stand still.
Rain’s reply
Below is the message I got from you. No one has called me and my life is still at stand still.
Rain’s reply
03 Dec 2024 at 13:19
Hey Kwanele K,
We do apologise and thank you for the feedback provided, the relevant team will be in touch on 4/12/2024.
Regards,
rain.
We do apologise and thank you for the feedback provided, the relevant team will be in touch on 4/12/2024.
Regards,
rain.
kK
kwanele K's updateReviewer Update
04 Dec 2024, 10:05May I have a response please
kK
kwanele K's update04 Dec 2024, 10:05
Reviewer Update
May I have a response please
kK
Rain’s reply
kwanele K's updateReviewer Update
04 Dec 2024, 11:04But do you really understand that I'm just stuck? It's almost 24 hours now an I must be patient whilst I'm not using the service I have paid for. At this time 03 Dec 2024 at 13:19
your reply was Hey Kwanele K,the relevant team will be in touch on 4/12/2024.
So the fact that they have not contacted me by now shows that my issue is not important.
So the fact that they have not contacted me by now shows that my issue is not important.
Rain’s reply
03 Dec 2024 at 13:19
Hey Kwanele K,
We do apologise and thank you for the feedback provided, the relevant team will be in touch on 4/12/2024.
Regards,
rain.
We do apologise and thank you for the feedback provided, the relevant team will be in touch on 4/12/2024.
Regards,
rain.
kK
kwanele K's update04 Dec 2024, 11:04
Reviewer Update
But do you really understand that I'm just stuck? It's almost 24 hours now an I must be patient whilst I'm not using the service I have paid for. At this time 03 Dec 2024 at 13:19
your reply was Hey Kwanele K,the relevant team will be in touch on 4/12/2024.
So the fact that they have not contacted me by now shows that my issue is not important.
So the fact that they have not contacted me by now shows that my issue is not important.
Rain’s reply
03 Dec 2024 at 13:19
Hey Kwanele K,
We do apologise and thank you for the feedback provided, the relevant team will be in touch on 4/12/2024.
Regards,
rain.
We do apologise and thank you for the feedback provided, the relevant team will be in touch on 4/12/2024.
Regards,
rain.
kK
kwanele K's updateReviewer Update
04 Dec 2024, 14:02As you are aware that Im on unlimited package with you when you re imburse me with DATA whenever what purpose will it be serving?
So I must just stand still wait for my bosses to inform me if my day tomorrow is going to be wasted as well tomorrow
So I must just stand still wait for my bosses to inform me if my day tomorrow is going to be wasted as well tomorrow
kK
kwanele K's update04 Dec 2024, 14:02
Reviewer Update
As you are aware that Im on unlimited package with you when you re imburse me with DATA whenever what purpose will it be serving?
So I must just stand still wait for my bosses to inform me if my day tomorrow is going to be wasted as well tomorrow
So I must just stand still wait for my bosses to inform me if my day tomorrow is going to be wasted as well tomorrow
kK
kwanele K's updateReviewer Update
04 Dec 2024, 17:21The time now is 17H20 and I am still waiting for the call.
Rain’s reply
Rain’s reply
04 Dec 2024 at 11:12
Hey Kwanele K,
Please be advised that our technicians work until 5 pm, please allow them a chance to assist. If no contact is made or no one came out to assist, please drop us a message and we will follow up with the relevant team.
Regards,
rain.
Please be advised that our technicians work until 5 pm, please allow them a chance to assist. If no contact is made or no one came out to assist, please drop us a message and we will follow up with the relevant team.
Regards,
rain.
kK
kwanele K's update04 Dec 2024, 17:21
Reviewer Update
The time now is 17H20 and I am still waiting for the call.
Rain’s reply
Rain’s reply
04 Dec 2024 at 11:12
Hey Kwanele K,
Please be advised that our technicians work until 5 pm, please allow them a chance to assist. If no contact is made or no one came out to assist, please drop us a message and we will follow up with the relevant team.
Regards,
rain.
Please be advised that our technicians work until 5 pm, please allow them a chance to assist. If no contact is made or no one came out to assist, please drop us a message and we will follow up with the relevant team.
Regards,
rain.
kK
kwanele K's updateReviewer Update
04 Dec 2024, 17:39Are they still going to call?
kK
kwanele K's update04 Dec 2024, 17:39
Reviewer Update
Are they still going to call?
kK
kwanele K's updateReviewer Update
05 Dec 2024, 06:14Good morning
From 10H00 this morning I will be attending meetings. I have a tight schedule and am unable to confirm the time I will be done. Can you please send a Technician so that we can be done with this matter.
Atleast I hope they know that this issue has been outstanding since Monday and their records should be showing them that this is a follow up issue as they had sent a Technician to my address last week Wednesday.
I was told on Tuesday that yesterday I am going to receive a call from your technical Department of which I never received. When I informed you about that you responded by saying they close @ 17H00. At 17H21 I informed you that no one has called me and no one bothered to respond.
From 10H00 this morning I will be attending meetings. I have a tight schedule and am unable to confirm the time I will be done. Can you please send a Technician so that we can be done with this matter.
Atleast I hope they know that this issue has been outstanding since Monday and their records should be showing them that this is a follow up issue as they had sent a Technician to my address last week Wednesday.
I was told on Tuesday that yesterday I am going to receive a call from your technical Department of which I never received. When I informed you about that you responded by saying they close @ 17H00. At 17H21 I informed you that no one has called me and no one bothered to respond.
kK
kwanele K's update05 Dec 2024, 06:14
Reviewer Update
Good morning
From 10H00 this morning I will be attending meetings. I have a tight schedule and am unable to confirm the time I will be done. Can you please send a Technician so that we can be done with this matter.
Atleast I hope they know that this issue has been outstanding since Monday and their records should be showing them that this is a follow up issue as they had sent a Technician to my address last week Wednesday.
I was told on Tuesday that yesterday I am going to receive a call from your technical Department of which I never received. When I informed you about that you responded by saying they close @ 17H00. At 17H21 I informed you that no one has called me and no one bothered to respond.
From 10H00 this morning I will be attending meetings. I have a tight schedule and am unable to confirm the time I will be done. Can you please send a Technician so that we can be done with this matter.
Atleast I hope they know that this issue has been outstanding since Monday and their records should be showing them that this is a follow up issue as they had sent a Technician to my address last week Wednesday.
I was told on Tuesday that yesterday I am going to receive a call from your technical Department of which I never received. When I informed you about that you responded by saying they close @ 17H00. At 17H21 I informed you that no one has called me and no one bothered to respond.
kK
kwanele K's updateReviewer Update
09 Dec 2024, 13:44Good Day
Have you received proof/report from your Technician that I didn't have network because there was a problem with the Outdoo Router.
Have you received proof/report from your Technician that I didn't have network because there was a problem with the Outdoo Router.
kK
kwanele K's update09 Dec 2024, 13:44
Reviewer Update
Good Day
Have you received proof/report from your Technician that I didn't have network because there was a problem with the Outdoo Router.
Have you received proof/report from your Technician that I didn't have network because there was a problem with the Outdoo Router.
kK
kwanele K's updateReviewer Update
09 Dec 2024, 14:52That would be much appreciated as the week costed me a lot. I give you credit as well as your Technician has sorted the problem. Even though I have bee well connected up to so far thank you to Kabelo the Technician who came to assist , I am consciously giving you credit.
kK
kwanele K's update09 Dec 2024, 14:52
Reviewer Update
That would be much appreciated as the week costed me a lot. I give you credit as well as your Technician has sorted the problem. Even though I have bee well connected up to so far thank you to Kabelo the Technician who came to assist , I am consciously giving you credit.
kK
kwanele K's updateReviewer Update
13 Dec 2024, 18:54Are you still waiting for feedback? On Wednesday your Call Centre called me to apologise for the inconvenience that you have caused. By the mere fact that you can call me and acknowledge the inconvenience you had caused to me, to me it meant you got the report from your Technical Team.
She further went on to say your Billing Department is still busy counting how much Pro-Rata should be calculated for the entire week I was inconvenienced and for them to find a way to reimburse me for the costs incurred during that time.
All of you have been promising to get back to me and I am still waiting. I won't give up the fight until I get what is due to me.
Regards
She further went on to say your Billing Department is still busy counting how much Pro-Rata should be calculated for the entire week I was inconvenienced and for them to find a way to reimburse me for the costs incurred during that time.
All of you have been promising to get back to me and I am still waiting. I won't give up the fight until I get what is due to me.
Regards
kK
kwanele K's update13 Dec 2024, 18:54
Reviewer Update
Are you still waiting for feedback? On Wednesday your Call Centre called me to apologise for the inconvenience that you have caused. By the mere fact that you can call me and acknowledge the inconvenience you had caused to me, to me it meant you got the report from your Technical Team.
She further went on to say your Billing Department is still busy counting how much Pro-Rata should be calculated for the entire week I was inconvenienced and for them to find a way to reimburse me for the costs incurred during that time.
All of you have been promising to get back to me and I am still waiting. I won't give up the fight until I get what is due to me.
Regards
She further went on to say your Billing Department is still busy counting how much Pro-Rata should be calculated for the entire week I was inconvenienced and for them to find a way to reimburse me for the costs incurred during that time.
All of you have been promising to get back to me and I am still waiting. I won't give up the fight until I get what is due to me.
Regards
kK
kwanele K's updateReviewer Update
16 Dec 2024, 07:36Morning
Even on 09 Dec 2024 at 15:03 that's the same response I got.
Rain’s reply
Even on 09 Dec 2024 at 15:03 that's the same response I got.
Rain’s reply
09 Dec 2024 at 15:03
Hey Kwanele,
As soon as we receive feedback, we will be in touch.
Regards,
rain.
As soon as we receive feedback, we will be in touch.
Regards,
rain.
kK
kwanele K's update16 Dec 2024, 07:36
Reviewer Update
Morning
Even on 09 Dec 2024 at 15:03 that's the same response I got.
Rain’s reply
Even on 09 Dec 2024 at 15:03 that's the same response I got.
Rain’s reply
09 Dec 2024 at 15:03
Hey Kwanele,
As soon as we receive feedback, we will be in touch.
Regards,
rain.
As soon as we receive feedback, we will be in touch.
Regards,
rain.
kK
kwanele K's updateReviewer Update
17 Dec 2024, 10:57I will wait, whilst enduring the poor service you are giving me
kK
kwanele K's update17 Dec 2024, 10:57
Reviewer Update
I will wait, whilst enduring the poor service you are giving me
kK
kwanele K's updateReviewer Update
17 Dec 2024, 20:158 days later still waiting for "feedback". Your service is going down the drain as days go.
kK
kwanele K's update17 Dec 2024, 20:15
Reviewer Update
8 days later still waiting for "feedback". Your service is going down the drain as days go.
kK
kwanele K's updateReviewer Update
18 Dec 2024, 15:46Still waiting
kK
kwanele K's update18 Dec 2024, 15:46
Reviewer Update
Still waiting
kK
kwanele K's updateReviewer Update
24 Dec 2024, 10:43Kindly note that since this day I still have not had a feedback even though I have made numerous Enquiries and got the below response:
Rain’s reply
Rain’s reply
09 Dec 2024 at 14:21
Hey Kwanele,
Please be advised, we have followed up with the relevant team and as soon as feedback is received, we will be in touch.
Regards,
rain.
Please be advised, we have followed up with the relevant team and as soon as feedback is received, we will be in touch.
Regards,
rain.
kK
kwanele K's update24 Dec 2024, 10:43
Reviewer Update
Kindly note that since this day I still have not had a feedback even though I have made numerous Enquiries and got the below response:
Rain’s reply
Rain’s reply
09 Dec 2024 at 14:21
Hey Kwanele,
Please be advised, we have followed up with the relevant team and as soon as feedback is received, we will be in touch.
Regards,
rain.
Please be advised, we have followed up with the relevant team and as soon as feedback is received, we will be in touch.
Regards,
rain.
kK
kwanele K's updateReviewer Update
24 Dec 2024, 14:27From:
Rain’s reply
Rain’s reply
09 Dec 2024 at 14:21
Hey Kwanele,
Please be advised, we have followed up with the relevant team and as soon as feedback is received, we will be in touch.
Regards,
rain.
Please be advised, we have followed up with the relevant team and as soon as feedback is received, we will be in touch.
Regards,
rain.
FUNTIL NOW THEY ARE STILL SINGING THE SAME SONG. AND IF I HAD MISSED A DEBIT ORDER DATE THE TUNE WOULD BE DIFFERENT:
Rain’s reply
Rain’s reply
24 Dec 2024 at 11:56
Hey Kwanele K,
We do apologise for the delay, we are simply awaiting feedback, as soon as feedback is provided, we will be in touch.
Regards,
rain.
We do apologise for the delay, we are simply awaiting feedback, as soon as feedback is provided, we will be in touch.
Regards,
rain.
kK
kwanele K's update24 Dec 2024, 14:27
Reviewer Update
From:
Rain’s reply
Rain’s reply
09 Dec 2024 at 14:21
Hey Kwanele,
Please be advised, we have followed up with the relevant team and as soon as feedback is received, we will be in touch.
Regards,
rain.
Please be advised, we have followed up with the relevant team and as soon as feedback is received, we will be in touch.
Regards,
rain.
FUNTIL NOW THEY ARE STILL SINGING THE SAME SONG. AND IF I HAD MISSED A DEBIT ORDER DATE THE TUNE WOULD BE DIFFERENT:
Rain’s reply
Rain’s reply
24 Dec 2024 at 11:56
Hey Kwanele K,
We do apologise for the delay, we are simply awaiting feedback, as soon as feedback is provided, we will be in touch.
Regards,
rain.
We do apologise for the delay, we are simply awaiting feedback, as soon as feedback is provided, we will be in touch.
Regards,
rain.
kK
kwanele K's updateReviewer Update
31 Jan 2025, 19:21Good Evening
I would like to notify you that R595 was deducted from my Account instead of the PRO RATA FEE WE HAD AGREED ON. Now who is going to pay for Debit Reversal fees
I would like to notify you that R595 was deducted from my Account instead of the PRO RATA FEE WE HAD AGREED ON. Now who is going to pay for Debit Reversal fees
kK
kwanele K's update31 Jan 2025, 19:21
Reviewer Update
Good Evening
I would like to notify you that R595 was deducted from my Account instead of the PRO RATA FEE WE HAD AGREED ON. Now who is going to pay for Debit Reversal fees
I would like to notify you that R595 was deducted from my Account instead of the PRO RATA FEE WE HAD AGREED ON. Now who is going to pay for Debit Reversal fees
kK
kwanele K's updateReviewer Update
04 Feb 2025, 08:51Good morning
I still have not received any feed back for my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month.
I still have not received any feed back for my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month.
kK
kwanele K's update04 Feb 2025, 08:51
Reviewer Update
Good morning
I still have not received any feed back for my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month.
I still have not received any feed back for my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month.
kK
kwanele K's updateReviewer Update
04 Feb 2025, 09:03I still have not received any feed back for as to what is going to happen with/to my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month. Can your customer service please take customers seriously.
Regards
Kwanele Mafanya
---------- Forwarded message ---------
From: K@gmail.com>
Date: Fri, Jan 31, 2025, 18:51
Subject: Unable to use minutes
To: <***>, Rain Manager <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>
Regards
Kwanele Mafanya
---------- Forwarded message ---------
From: K@gmail.com>
Date: Fri, Jan 31, 2025, 18:51
Subject: Unable to use minutes
To: <***>, Rain Manager <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>
AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: *** and 4mins 32sec on Cell Number: ***.
What is going to happen with them as they are part of the Contracts for which you deduct full amounts?
kK
kwanele K's update04 Feb 2025, 09:03
Reviewer Update
I still have not received any feed back for as to what is going to happen with/to my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month. Can your customer service please take customers seriously.
Regards
Kwanele Mafanya
---------- Forwarded message ---------
From: K@gmail.com>
Date: Fri, Jan 31, 2025, 18:51
Subject: Unable to use minutes
To: <***>, Rain Manager <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>
Regards
Kwanele Mafanya
---------- Forwarded message ---------
From: K@gmail.com>
Date: Fri, Jan 31, 2025, 18:51
Subject: Unable to use minutes
To: <***>, Rain Manager <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>, rain Customer Support <***>
AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: *** and 4mins 32sec on Cell Number: ***.
What is going to happen with them as they are part of the Contracts for which you deduct full amounts?
kK
kwanele K's updateReviewer Update
11 Feb 2025, 07:16Both numbers. Sometime last week one of your call centre Agents did give me a call saying you are busy looking at the situation. She said there was a link she was going to send to me. And when I asked when are they going to remedy the situation she just dropped the phone.
Kaaaaak service
AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: ********** and 4mins 32sec on Cell Number: **********.
Kaaaaak service
AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: ********** and 4mins 32sec on Cell Number: **********.
What is going to happen with them as they are part of the Contracts for which you deduct full amounts?
kK
kwanele K's update11 Feb 2025, 07:16
Reviewer Update
Both numbers. Sometime last week one of your call centre Agents did give me a call saying you are busy looking at the situation. She said there was a link she was going to send to me. And when I asked when are they going to remedy the situation she just dropped the phone.
Kaaaaak service
AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: ********** and 4mins 32sec on Cell Number: **********.
Kaaaaak service
AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: ********** and 4mins 32sec on Cell Number: **********.
What is going to happen with them as they are part of the Contracts for which you deduct full amounts?
kK
kwanele K's updateReviewer Update
11 Feb 2025, 11:13That I understand. How would that apply in a situation that Did not have control of and I had reported it before the month ended?
kK
kwanele K's update11 Feb 2025, 11:13
Reviewer Update
That I understand. How would that apply in a situation that Did not have control of and I had reported it before the month ended?
kK
And why was this your response?
Earlier on below is your response:
Rain’s reply
Now you are giving me this ###KAAK### RESPONSE:
Rain’s reply
kwanele K's updateReviewer Update
11 Feb 2025, 21:55You are talking ###Bul****###. Let's agree I am stupid. Why would I write this
---------- Forwarded message ---------
From: K@gmail.com>
Date: Fri, Jan 31, 2025, 18:51
Subject: Unable to use minutes
To: <***********>, Rain Manager <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>
---------- Forwarded message ---------
From: K@gmail.com>
Date: Fri, Jan 31, 2025, 18:51
Subject: Unable to use minutes
To: <***********>, Rain Manager <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>
AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: ********** and 4mins 32sec on Cell Number: **********.
What is going to happen with them as they are part of the Contracts for which you deduct full amounts?
kwanele’s reply
kwanele’s reply
04 Feb 2025 at 08:51
Good morning
I still have not received any feed back for my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month.
I still have not received any feed back for my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month.
And why was this your response?
Earlier on below is your response:
Rain’s reply
11 Feb 2025 at 09:03
Hey Kwanele K,
Please be advised that any unused data, minutes and texts will expire and a new allowance will be provided.
Regards,
rain.
Please be advised that any unused data, minutes and texts will expire and a new allowance will be provided.
Regards,
rain.
Now you are giving me this ###KAAK### RESPONSE:
Rain’s reply
11 Feb 2025 at 11:52
Hey Kwanele K,
Please be advised, we do see that the allowance was used, we would suggest making sure that before the allocation is used up check your balance via the raingo application and top up accordingly.
Regards,
rain.
PLEA BE RESPECTUL TO YOUR CUSTOMERS. PLEASE DON'T MAKE A ###STUPID### BECAUSE I AM UNFORTUNATELY NOT ONE OF THEM. I NOTIFIED YOU OF THE SITUATION ON 31 JANUARY 2023. YOU CAME BACK ASKING WHICH NUMBER SHOWS THAT THE MINUTES WERE NOT USED. WHEN I INDICATED THAT IT'S BOTH NUMBERS YOU CHANGED YOUR TUNE AND SAID: Rain’s reply
Please be advised, we do see that the allowance was used, we would suggest making sure that before the allocation is used up check your balance via the raingo application and top up accordingly.
Regards,
rain.
PLEA BE RESPECTUL TO YOUR CUSTOMERS. PLEASE DON'T MAKE A ###STUPID### BECAUSE I AM UNFORTUNATELY NOT ONE OF THEM. I NOTIFIED YOU OF THE SITUATION ON 31 JANUARY 2023. YOU CAME BACK ASKING WHICH NUMBER SHOWS THAT THE MINUTES WERE NOT USED. WHEN I INDICATED THAT IT'S BOTH NUMBERS YOU CHANGED YOUR TUNE AND SAID: Rain’s reply
11 Feb 2025 at 09:03 Hey Kwanele K, Please be advised that any unused data, minutes and texts will expire and a new allowance will be provided. Regards,rain.
AND WHEN I INFORMED YOU THAT THE CAUSE OF THE PROBLEM WAS ON YOUR SIDE NOW YOU ARE COMING UP WITH THIS NONSENSE RESPONSE: Rain’s reply 11 Feb 2025 at 11:52 Hey Kwanele K, Please be advised, we do see that the allowance was used, we would suggest making sure that before the allocation is used up check your balance via the raingo application and top up accordingly. Regards,
rain.
Do you understand the impact of this 4minutes spat doing to your Brand or let me say BRAND IMAGE. OR YOU ARE JUST ONE OF THOSE CALL CENTRE AGENTS WHO CANNOT USE ###COMMON SENSE###? IF YOU SEE EVERYTHING FROM YOUR SIDE WHY IS IT NOT REFLECTING ON MY SIDE?
THE INFORMATION THAT IS THERE IS THE ONE OF LAST MONTH OF WHICH WE ARE TALKING ABOUT? IF I CANNOT SEE WHAT IS HAPPENING HOW AM I GOING TO CONTROL USAGE? HOPEFULLY YOU CAN GO AND LEARN ABOUT THE CAUSES OF BRAND LOYALTY. FOR ME THIS SPAT IS NOT A PROBLEM AS I AM FIGHTING FOR WHAT I PAID FOR AND EXPOSING YOUR *****EDNESS. EVEN IF IT WAS 1 MINUTE I WOULD STILL BE FIGHTING FOR IT AS IT FORMS PART OF WHAT I PAID FOR. FREE ADVICE IS THAT YOU SHOULD GO AND STUDY CUSTOMER RELATIONS.
AND WHEN I INFORMED YOU THAT THE CAUSE OF THE PROBLEM WAS ON YOUR SIDE NOW YOU ARE COMING UP WITH THIS NONSENSE RESPONSE: Rain’s reply 11 Feb 2025 at 11:52 Hey Kwanele K, Please be advised, we do see that the allowance was used, we would suggest making sure that before the allocation is used up check your balance via the raingo application and top up accordingly. Regards,
rain.
Do you understand the impact of this 4minutes spat doing to your Brand or let me say BRAND IMAGE. OR YOU ARE JUST ONE OF THOSE CALL CENTRE AGENTS WHO CANNOT USE ###COMMON SENSE###? IF YOU SEE EVERYTHING FROM YOUR SIDE WHY IS IT NOT REFLECTING ON MY SIDE?
THE INFORMATION THAT IS THERE IS THE ONE OF LAST MONTH OF WHICH WE ARE TALKING ABOUT? IF I CANNOT SEE WHAT IS HAPPENING HOW AM I GOING TO CONTROL USAGE? HOPEFULLY YOU CAN GO AND LEARN ABOUT THE CAUSES OF BRAND LOYALTY. FOR ME THIS SPAT IS NOT A PROBLEM AS I AM FIGHTING FOR WHAT I PAID FOR AND EXPOSING YOUR *****EDNESS. EVEN IF IT WAS 1 MINUTE I WOULD STILL BE FIGHTING FOR IT AS IT FORMS PART OF WHAT I PAID FOR. FREE ADVICE IS THAT YOU SHOULD GO AND STUDY CUSTOMER RELATIONS.
kK
kwanele K's update11 Feb 2025, 21:55
Reviewer Update
You are talking ###Bul****###. Let's agree I am stupid. Why would I write this
---------- Forwarded message ---------
From: K@gmail.com>
Date: Fri, Jan 31, 2025, 18:51
Subject: Unable to use minutes
To: <***********>, Rain Manager <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>
---------- Forwarded message ---------
From: K@gmail.com>
Date: Fri, Jan 31, 2025, 18:51
Subject: Unable to use minutes
To: <***********>, Rain Manager <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>, rain Customer Support <***********>
AS I HAD INFORMED YOU THAT YOUR SYSTEM DOES NOT ALLOW ME TO USE MY 10min 38sec on Cell Number: ********** and 4mins 32sec on Cell Number: **********.
What is going to happen with them as they are part of the Contracts for which you deduct full amounts?
kwanele’s reply
kwanele’s reply
04 Feb 2025 at 08:51
Good morning
I still have not received any feed back for my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month.
I still have not received any feed back for my minutes. Even the ones for this month are not showing. It is only showing the ones that I was unable to use last month.
And why was this your response?
Earlier on below is your response:
Rain’s reply
11 Feb 2025 at 09:03
Hey Kwanele K,
Please be advised that any unused data, minutes and texts will expire and a new allowance will be provided.
Regards,
rain.
Please be advised that any unused data, minutes and texts will expire and a new allowance will be provided.
Regards,
rain.
Now you are giving me this ###KAAK### RESPONSE:
Rain’s reply
11 Feb 2025 at 11:52
Hey Kwanele K,
Please be advised, we do see that the allowance was used, we would suggest making sure that before the allocation is used up check your balance via the raingo application and top up accordingly.
Regards,
rain.
PLEA BE RESPECTUL TO YOUR CUSTOMERS. PLEASE DON'T MAKE A ###STUPID### BECAUSE I AM UNFORTUNATELY NOT ONE OF THEM. I NOTIFIED YOU OF THE SITUATION ON 31 JANUARY 2023. YOU CAME BACK ASKING WHICH NUMBER SHOWS THAT THE MINUTES WERE NOT USED. WHEN I INDICATED THAT IT'S BOTH NUMBERS YOU CHANGED YOUR TUNE AND SAID: Rain’s reply
Please be advised, we do see that the allowance was used, we would suggest making sure that before the allocation is used up check your balance via the raingo application and top up accordingly.
Regards,
rain.
PLEA BE RESPECTUL TO YOUR CUSTOMERS. PLEASE DON'T MAKE A ###STUPID### BECAUSE I AM UNFORTUNATELY NOT ONE OF THEM. I NOTIFIED YOU OF THE SITUATION ON 31 JANUARY 2023. YOU CAME BACK ASKING WHICH NUMBER SHOWS THAT THE MINUTES WERE NOT USED. WHEN I INDICATED THAT IT'S BOTH NUMBERS YOU CHANGED YOUR TUNE AND SAID: Rain’s reply
11 Feb 2025 at 09:03 Hey Kwanele K, Please be advised that any unused data, minutes and texts will expire and a new allowance will be provided. Regards,rain.
AND WHEN I INFORMED YOU THAT THE CAUSE OF THE PROBLEM WAS ON YOUR SIDE NOW YOU ARE COMING UP WITH THIS NONSENSE RESPONSE: Rain’s reply 11 Feb 2025 at 11:52 Hey Kwanele K, Please be advised, we do see that the allowance was used, we would suggest making sure that before the allocation is used up check your balance via the raingo application and top up accordingly. Regards,
rain.
Do you understand the impact of this 4minutes spat doing to your Brand or let me say BRAND IMAGE. OR YOU ARE JUST ONE OF THOSE CALL CENTRE AGENTS WHO CANNOT USE ###COMMON SENSE###? IF YOU SEE EVERYTHING FROM YOUR SIDE WHY IS IT NOT REFLECTING ON MY SIDE?
THE INFORMATION THAT IS THERE IS THE ONE OF LAST MONTH OF WHICH WE ARE TALKING ABOUT? IF I CANNOT SEE WHAT IS HAPPENING HOW AM I GOING TO CONTROL USAGE? HOPEFULLY YOU CAN GO AND LEARN ABOUT THE CAUSES OF BRAND LOYALTY. FOR ME THIS SPAT IS NOT A PROBLEM AS I AM FIGHTING FOR WHAT I PAID FOR AND EXPOSING YOUR *****EDNESS. EVEN IF IT WAS 1 MINUTE I WOULD STILL BE FIGHTING FOR IT AS IT FORMS PART OF WHAT I PAID FOR. FREE ADVICE IS THAT YOU SHOULD GO AND STUDY CUSTOMER RELATIONS.
AND WHEN I INFORMED YOU THAT THE CAUSE OF THE PROBLEM WAS ON YOUR SIDE NOW YOU ARE COMING UP WITH THIS NONSENSE RESPONSE: Rain’s reply 11 Feb 2025 at 11:52 Hey Kwanele K, Please be advised, we do see that the allowance was used, we would suggest making sure that before the allocation is used up check your balance via the raingo application and top up accordingly. Regards,
rain.
Do you understand the impact of this 4minutes spat doing to your Brand or let me say BRAND IMAGE. OR YOU ARE JUST ONE OF THOSE CALL CENTRE AGENTS WHO CANNOT USE ###COMMON SENSE###? IF YOU SEE EVERYTHING FROM YOUR SIDE WHY IS IT NOT REFLECTING ON MY SIDE?
THE INFORMATION THAT IS THERE IS THE ONE OF LAST MONTH OF WHICH WE ARE TALKING ABOUT? IF I CANNOT SEE WHAT IS HAPPENING HOW AM I GOING TO CONTROL USAGE? HOPEFULLY YOU CAN GO AND LEARN ABOUT THE CAUSES OF BRAND LOYALTY. FOR ME THIS SPAT IS NOT A PROBLEM AS I AM FIGHTING FOR WHAT I PAID FOR AND EXPOSING YOUR *****EDNESS. EVEN IF IT WAS 1 MINUTE I WOULD STILL BE FIGHTING FOR IT AS IT FORMS PART OF WHAT I PAID FOR. FREE ADVICE IS THAT YOU SHOULD GO AND STUDY CUSTOMER RELATIONS.
kK
kwanele K's updateReviewer Update
12 Feb 2025, 10:14And that's what you should have done a long time than coming with your BANANA STORIES.
kK
kwanele K's update12 Feb 2025, 10:14
Reviewer Update
And that's what you should have done a long time than coming with your BANANA STORIES.