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Nqobizitha S
1 reviews | Active since Feb 2023
16 Feb 2025, 09:42
I don't recommend Rain to anyone
I have been using rain for over a year, I changed payment date via an agent who called me when I logged a complaint, From 15th to 25th but since December they deduct in the 25th and cut me off on the 15th, this is broad daylight *******. I'm sick off it. I tried to cut ties with them by telling the agent I no longer require their services, he said they will make arrangements but nothing. I'm so furious and frustrated.
Helpful (0)
Replies (5)0
Replies (5)Rain's replyOfficial
16 Feb 2025, 10:09Hi Nqobizitha,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply16 Feb 2025, 10:09
Official
Hi Nqobizitha,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NS
Nqobizitha S's updateReviewer Update
17 Feb 2025, 16:06You can't tell me to keep paying on the 15th whereas I have told you I only get paid on the 25th, I can't also keep paying full amount on the 25th and use your services for 20 days, what happens to the remaining 10 days? What is this thing that I can't change my payment date? If you can't change my payment date then I can't continue using your services. Rather let's make an arrangement for you to come and collect your router, I will use another service provider that won't reap me off my money.
NS
Nqobizitha S's update17 Feb 2025, 16:06
Reviewer Update
You can't tell me to keep paying on the 15th whereas I have told you I only get paid on the 25th, I can't also keep paying full amount on the 25th and use your services for 20 days, what happens to the remaining 10 days? What is this thing that I can't change my payment date? If you can't change my payment date then I can't continue using your services. Rather let's make an arrangement for you to come and collect your router, I will use another service provider that won't reap me off my money.
NS
Nqobizitha S's updateReviewer Update
18 Feb 2025, 15:46***8 I had not paid cos I had no money on the 15th , I spoke to an agent who asked why my account is not paid and I explained to her and she said it's okay I will start paying on the 25th. Come 25th money was debited but 15, I got cut off . I spoke to a different agent on Saturday after I wrote on this platform and she said it's not possible to change payment date. I refuse to pay full amount and use WiFi for 20 days every month. Can this back and forth if calls that doesn't help to fix my problem. Im not desperate to use your services, if you can't fix this for me just come get your router
NS
Nqobizitha S's update18 Feb 2025, 15:46
Reviewer Update
***8 I had not paid cos I had no money on the 15th , I spoke to an agent who asked why my account is not paid and I explained to her and she said it's okay I will start paying on the 25th. Come 25th money was debited but 15, I got cut off . I spoke to a different agent on Saturday after I wrote on this platform and she said it's not possible to change payment date. I refuse to pay full amount and use WiFi for 20 days every month. Can this back and forth if calls that doesn't help to fix my problem. Im not desperate to use your services, if you can't fix this for me just come get your router
NS
Nqobizitha S's updateReviewer Update
18 Feb 2025, 16:25Thats not a p oblem cos I get paid into the same account, no action is needed from my side cos it's debit order. it certainly go off without me having to do anything on my side. However I need to be reconnected cos I paid why should I be out of WiFi at the moment cos I paid on the 25th and I only used it for 20 days? I DEMAND to be reconnected until the 24 of Feb. IF ANYTHING YOU GUYS OWE ME, IM SURE you can SEE on your system that I paid on the 25th
NS
Nqobizitha S's update18 Feb 2025, 16:25
Reviewer Update
Thats not a p oblem cos I get paid into the same account, no action is needed from my side cos it's debit order. it certainly go off without me having to do anything on my side. However I need to be reconnected cos I paid why should I be out of WiFi at the moment cos I paid on the 25th and I only used it for 20 days? I DEMAND to be reconnected until the 24 of Feb. IF ANYTHING YOU GUYS OWE ME, IM SURE you can SEE on your system that I paid on the 25th
NS
Nqobizitha S's updateReviewer Update
18 Feb 2025, 16:43Thank you for your cooperation , I will certainly drop off the message on the 25th
Thank you
Thank you
NS
Nqobizitha S's update18 Feb 2025, 16:43
Reviewer Update
Thank you for your cooperation , I will certainly drop off the message on the 25th
Thank you
Thank you
