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rR
renee R

1 reviews | Active since Sept 2016

16 Apr 2021, 13:05

I dont have all day to hold

Was phoned yesterday to take up a 5G offer. Said i would think about it and call back. O word. You just get sent from pillar to Post. HOW does this Company even operate. Someone from there just called me and told me to hold on - its been 9 min 5 sec. What a joke

0
Replies (3)
Rain
Rain's reply16 Apr 2021, 14:21
Official
Good afternoon, Renee.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to a sales agent for urgent assistance.

Thank you 

Kind Regards 
rain
rR
renee R's update16 Apr 2021, 18:45
Reviewer Update
A lady phoned me at 5.20pm - she told me to put the phone down, Daniel will be phoning me right away. Well its nearly 7 o clock and neither Daniel or anyone else has phoned me. At 8.30 it will be 12 hours that i have been trying to get this resolved. I will be going to Telkom in the morning to inquire about Fibre. You have lost a loyal client.
rR
renee R's update01 May 2021, 15:04
Reviewer Update
ANybody? Anybody at all????????????????????????????????