TM
T M
1 reviews | Active since Nov 2015
12 Feb 2026, 10:05
I do NOT owe this R589
I have comp**** with all cancellation procedures and returned the device. Yet they persist in trying to debit my account daily. I cannot get a clear resolution, and no one with authority is fixing this.
As a long-standing customer, I am deeply disappointed with Rain’s disregard for proper billing and responsive service. I will be escalating this to the Ombudsman as I am being unfairly pursued for money I do not owe.
Summary: • Paid faithfully for 5+ years • Cancelled service on 28 Jan 2026 • Returned device on 31 Jan 2026 • Still being charged R589 daily • Customer service unresponsive and ineffective
Resolve this or I will escalate further.
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Replies (1)
Rain's replyOfficial
12 Feb 2026, 10:39Hi T
Thank you for bringing your complaint to our attention.
We are looking into your cancellation query. We will provide an update shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We are looking into your cancellation query. We will provide an update shortly.
Regards,
rain.
Rain's reply12 Feb 2026, 10:39
Official
Hi T
Thank you for bringing your complaint to our attention.
We are looking into your cancellation query. We will provide an update shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We are looking into your cancellation query. We will provide an update shortly.
Regards,
rain.